likert-scale-what-is-it-how-to-analyze-it-and-when-to-use-it 
Kustomer
JUNE 30, 2022
In this blog, we’ll examine the difference between reactionary and proactive support styles and walk through five of our favorite proactive customer support examples from major brands like Airbnb and Netflix. What Is Proactive Customer Support? So how do we take traditional customer support and improve the overall experience?
Kustomer
JULY 18, 2022
Eighty-one percent of consumers under the age of 35 have used chatbots and we anticipate that number to continue rising. In this blog, we’ll dive into the features of a modern CRM that you may be missing out on and ways to measure the success of your chatbot. The time, money and effort saved for both agents and customers is notable.
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SurveySensum
SEPTEMBER 22, 2023
In this blog, we’ll delve deep into the concept of product-market fit, exploring how you can attain it and pave the way for your business’s success. In this blog, we’ll delve deep into the concept of product-market fit, exploring how you can attain it and pave the way for your business’s success.
SurveySensum
NOVEMBER 25, 2022
How would you feel if the customer support agent picked up your call and helped you instantly to resolve your issue? . But how will you measure the CES score? For that, you need to create a CES survey and share it across multiple channels and analyze the result and take the necessary action. . So, what is CES?
Solvvy
AUGUST 31, 2022
There are lots of theories about what influences consumer’s purchasing decisions, including the theory that 95% of purchasing decisions occur in the subconscious. What is a CSAT Score? The CSAT score allows customer experience teams to measure how consumers feel about their brands and monitor changes in perception over time.
SurveySparrow
JUNE 7, 2021
We’re getting a strong feeling that you’ll go with option 2, just like most of us would. So, you need to conduct focused surveys on this for all of them using the right tools. And the type of questions you and your HR team would include would determine how actionable the data is. . What is Diversity & Inclusion?
ChurnZero
DECEMBER 7, 2018
The following is a guest blog post by Jakub Slámka, CMO at Nicereply. . When’s the last time you tried a new service or a product? How was the setup experience? If you answered the latter, chances are you’re probably no longer using that service. But what exactly are these high-effort experiences?
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