Comm100

JUNE 6, 2023

Colleges should promote mental health awareness on campus by organizing workshops, seminars, and campaigns to educate students, faculty, and staff about mental health issues, their signs, and the resources that are available to them should they need it. In some cases, students have to wait weeks, and even months, for a counselling session.

How To 130

How To Resources Training Meeting 130

Horizon CX

MARCH 19, 2022

For example, when issues arise that cannot be managed online or through a chatbot, contact by phone may be the only viable option. If you get this far, enter the dreaded wait time; “Your call is important to us. Your approximate wait time is 16 minutes.” As a CX professional, I’m curious.

Customer Journeys 130

Customer Journeys Touchpoint Average Handle Time Survey 130

Inbenta

JUNE 2, 2021

The sudden switch to remote work has introduced additional work to Human Resources, who have had to revamp their people management operations and respond to the massive influx of employee requests for assistance. It may seem a bold statement, but even smoothly managed organizations are prone to human error. Benefits of HR automation.

Self Service 83

Self Service Chatbots Policies Virtual Agent 83

NetBase

MARCH 2, 2020

So, a Consumer and Market Intelligence Breakfast Seminar seemed the best way to deliver it en masse! We ended the Dallas seminar with Mike Baglietto , joined by Kevin Issadore , Director, NetBase Quid sharing the autonomous vehicle market/Telsa brand demonstration: Data Visualization in Action. And it was pretty incredible.

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

Myra Golden

NOVEMBER 15, 2016

I had just joined the company as the new Call Center Manager a few months ago. Queue times were longer than was acceptable, average talk time was up, file closing time kept getting longer and longer – now taking an average of 22 days instead of the target of 5 days. It was an endless cycle for us.

Call Center 76

Call Center Training Video How To 76

NobelBiz

AUGUST 14, 2023

By employing advanced algorithms to differentiate between live answers and voicemail recordings, this technology enables agents to focus their efforts solely on engaging with customers in real-time conversations. Engage in Industry Dialogues: Participate in forums, conventions, and seminars focused on voicemail detection technology.

Contact Center Software 52

Contact Center Software Call Center Contact Center Training 52

Myra Golden

NOVEMBER 15, 2016

I had just joined the company as the new Call Center Manager a few months ago. Queue times were longer than was acceptable, average talk time was up, file closing time kept getting longer and longer – now taking an average of 22 days instead of the target of 5 days. It was an endless cycle for us.

Call Center 40

Call Center Training Video How To 40