CSM Magazine

AUGUST 7, 2020

Forward-thinking recognition and reward programs drive employees to perform better. Reports about critical issues can help with future issues. Ian Miller is the Editor of CSM Magazine – the leading resource and community for customer service managers and professionals. Customers are always first. What was the issue?

Exceptional Customer Service 59

Exceptional Customer Service Customer Service Management Rewards Programs 59

CSM Magazine

JANUARY 9, 2024

With fuel cards, businesses can track fuel usage, set spending limits, and generate custom reports to better manage and control their fleet’s fuel expenses. These cards also eliminate the need for employees to make fuel purchases on expense reports, streamlining expense reporting processes.

Transportation 52

Transportation Rewards Programs Report Financial 52

CSM Magazine

JANUARY 2, 2023

Other features include things like ticket notifications, customer management systems, customer tracking capabilities, customer feedback surveys and reporting tools. Try instituting a customer reward program, with discounts available after repeat purchases. People like being recognized and appreciated. Final Thoughts.

Rewards Programs 52

Rewards Programs Loyalty Customer Satisfaction Customers 52

Currency Alliance

JUNE 11, 2019

A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or have a strategy to strengthen customer relationships”[i]. Compounded in Europe by the slashing of interchange fees, banks have been left with reduced margins from which to carve out rewards value[v].

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

West Monroe

JULY 24, 2017

But sources for such data were once limited to newspaper and magazine subscriptions, book club memberships, catalog purchases, seminar and conference attendance, and warranty registration forms – in other words, where someone had to fill out a form to provide the data. Sources see report. Should and how will you use this data?

Data 51

Data Marketing CRM Advertising 51

Currency Alliance

JANUARY 22, 2020

And yet, many loyalty programs are run like barnacles on the side of a business: battling for budget, rather than being nurtured as the core way to engage customers via every channel and touchpoint. Rewards programs have not, historically, earned consistent loyalty across all customer segments. References. [i] ii] [link].

Loyalty 40

Loyalty Brands Loyalty Programs Rewards Programs 40

Currency Alliance

NOVEMBER 14, 2019

DSW, a shoe retailer, built a new loyalty platform on Google Cloud Services, allowing the retailer to ‘tailor rewards and offers with a high level of detail, engaging customers as individuals to build emotional loyalty’. A DSW manager, speaking on the software upgrade, reported…. ii] Loyalty Magazine, June 2019 edition.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40