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Are You Delivering “Comfort and Joy” to Your Customers?

Customer Bliss

By focusing too heavily on objective data, tidy calculations, and sterilized reports, we lose touch with the fact that we are putting precious energy on the “least important reality concerning” the customer, the employee, and the organization. Measurements are important. Happy holidays!

Metrics 288
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Best AI Knowledge Platform for 2024 and Beyond!

eGain Blogs

One of our major telco clients was selected for the “Knowledge Reality” Award, given by KMWorld magazine, the only magazine solely focused on KM technologies and best practices. Clients Top score of 4.9 based on the last 12 months of ratings from our enterprise clients in the Gartner Peer Insights* Reviews.

CRM 72
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Consumer Behavior & COVID Adjustments in Convenience Stores

IntouchInsight

In addition to crowning the winner of this year's Intouch Insight-CSP Magazine Customer Experience Award - spoiler alert, it was Lone Star Food Stores - Cameron shared insights from Intouch's bi-annual Changes in Consumer Habits reports as well as the evaluation of eleven convenience store chains considered for the award.

Consumers 156
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Free Report: Putting Service at the Heart of the Customer Experience

CSM Magazine

In this exclusive report, Reuters Events spoke with 15 customer service & experience leaders from top US brands who are striving to transform their strategies in innovative ways, so you can benchmark yourself against them. Don’t miss out on these imperative insights – Secure your copy of the report today!

Report 52
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How to Tell a Story with Market Research Data

InMoment XI

As business professionals, our lives often involve one or more reports packed with market research data every week, if not every day, providing an onslaught of facts and insights. The most critical ingredient of effective market research reporting comes in the shape of stories. Storytelling. The Importance of Storytelling.

Data 260
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Revolutionizing Retail with AI-Driven Customer Experiences

InMoment XI

A retailer would air a commercial on TV or run an ad in a magazine – and cross their fingers that it would resonate with at least a portion of viewers. A recent report from McKinsey & Company found that businesses that excel at personalization generate 40% more revenue than their slower-adopting peers.

Retail 260
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What I’ve Learned as a Female Leader in SaaS

Alida

Kelly Hall, Vision Critical Chief Customer Officer, was recently named one of the Top 50 Women Leaders in SaaS of 2019 by The Software Report. Read more about Kelly’s career journey and thoughts on leadership in her recent interview with Authority Magazine. Here, Kelly shares some wisdom gleaned over her 17-year career in tech.