Interactions
JUNE 2, 2022
The IVA should be able to send safety protocol details and reminders during key parts of your travelers’ journey to ensure a smooth experience for everyone, like gate information and ground transportation logistics. Maintaining loyalty and rewards programs . Providing automation for all CX travel tasks .
SurveySensum
JULY 19, 2023
Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! WOW Them With Interactive Displays One notable example of interactive displays in retail is found at Adidas stores. One such brand that wins this is Tesla.
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Kitewheel
MARCH 4, 2019
Power Pre-flight Communications With Real-Time Interaction Management. We recently wrote about a negative preflight communication experience , but to summarize, airlines and other travel companies often fail to track the full range of potential customer interactions. What makes RTIM different from traditional messaging is context.
Bold360
APRIL 27, 2017
Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. This can then be used to glean insights from, answer key business questions with, and build loyalty programs that do more than simply rack up unused points in a metaphorical drawer for your most loyal customers.
Inbenta
JUNE 30, 2021
No wonder why almost every business out there that deals with huge amounts of support requests has implemented or is considering the implementation of a chatbot or conversational platform to automate customer interactions. . Interaction or conversation designers… . However, undertaking such a project is no piece of cake. Gol Airlines.
Up Your Service
MAY 3, 2017
Organizations can have great rewards programs, but it’s not sustainable long-term if the service is poor.”. The merging of contact center and concierge functions — such as making restaurant reservations, booking entertainment and coordinating local transportation — is already taking place today.
Currency Alliance
FEBRUARY 26, 2019
An example of effective alignment of strategy with tactics include Australia’s Coles Supermarket chain and its flybuys reward program. This past summer, the supermarket decided to offer reward points to customers who bring their own re-usable carrier bags. demonstrating environmental responsibility.
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