Interactions

JUNE 2, 2022

Here’s how having the right IVA, one providing an optichannel, self-service approach, can help you optimize conversations, solve labor shortage issues, drive operational efficiency, and create a best-in-class experience for travelers. . Guests want to solve their problems with self-service tools.

Self Service 62

Self Service Travel Rewards Programs Virtual Agent 62

Inbenta

JUNE 30, 2021

No wonder why almost every business out there that deals with huge amounts of support requests has implemented or is considering the implementation of a chatbot or conversational platform to automate customer interactions. . Interaction or conversation designers… . However, undertaking such a project is no piece of cake. Gol Airlines.

Chatbots 105

Chatbots Examples Self Service Insurance 105

Bold360

APRIL 27, 2017

Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. This can then be used to glean insights from, answer key business questions with, and build loyalty programs that do more than simply rack up unused points in a metaphorical drawer for your most loyal customers.

Tourism 56

Tourism Travel Customer Service e-support 56

Currency Alliance

NOVEMBER 14, 2019

DSW, a shoe retailer, built a new loyalty platform on Google Cloud Services, allowing the retailer to ‘tailor rewards and offers with a high level of detail, engaging customers as individuals to build emotional loyalty’. Brands reward more touchpoints to grow emotional loyalty. The tide is turning. CEO Glenn Fogel said….

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40