Innovation Leadership Roadmap Voice of Customer 
Customer Alignment
MARCH 2, 2018
One thing she was going to be tasked to do was to review their Voice of Customer (VoC) programme. She was keen that the tail wouldn’t wag the dog and that the Customer and CX strategy drove measurement and not the other way around. Ensure these work streams underpin the blueprint and structure them into a time bound roadmap.
West Monroe
JANUARY 12, 2022
This puts significant pressure on product teams to continually innovate and iterate products and services to deliver a compelling customer experience that drives new revenue. Finally, successful product innovation is the result of a diverse and multi-disciplinary approach.
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Second to None
MAY 17, 2019
Whereas startups in the west may begin by creating a promising app and obtaining funding through its predicted success, worrying about the business model and finances later, those in the midwest look for a sturdy roadmap with tangible steps and objectives. Our solutions are developed on the basis of solid research and statistical science.
Customer Alignment
OCTOBER 2, 2017
We work with companies just starting out in Customer Experience as well as those who are more advanced along their Customer Experience path.
SurveySensum
JULY 14, 2020
Recognized as one of the most prominent and valued millennial voices in CX, Clare Muscutt is an International Consultant, Keynote Speaker and soon to be the Author of the book ‘How to be Awesome at CX’. She has carved a successful career in both customer service and CX leadership across Financial Services and Telcos.
SmartKarrot
FEBRUARY 24, 2022
Develop a scalable elegant and innovative customer success playbook that sets clients up for success and maximizes the value of BetterUp Care offerings. Lead hiring for BetterUp Care customer success partnering with recruiting and Care leadership. Build Instrumentl’s Customer Success playbook to drive net retention.
ClearAction
APRIL 29, 2020
Customer Experience Management , as it should be managed, is alignment of the company to customers. Accordingly, you may want to re-assess the charter in your company for your top customer experience leadership role. Build-in an infrastructure that makes customer-centered behaviors the way of life across your firm.
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