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Pay with points: unlocking loyalty program value

Currency Alliance

The term ‘pay with points’ implies that a customer can burn loyalty points or miles at a point of sale as the method of payment. Pay with points is trending upward in loyalty marketing for three main reasons. That’s in contrast to being offered a restricted set of inventory items for redemptions via a members’ portal (i.e.,

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Customer loyalty and brand protection define commerce in 2020

LoyaltyPlus

As markets over the world continue to bear the brunt of the coronavirus (COVID-19) pandemic, governments are having to balance the health and welfare of citizens against the very real need to keep key sectors open and do all they can to sustain ailing economies.

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Customer loyalty and brand protection define commerce in 2020

LoyaltyPlus

As markets over the world continue to bear the brunt of the coronavirus (COVID-19) pandemic, governments are having to balance the health and welfare of citizens against the very real need to keep key sectors open and do all they can to sustain ailing economies.

Loyalty 52
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Guest Post: Post COVID-19 Retail–How Contactless Payments Will Impact Customer Experience in the Future

ShepHyken

Improved Customer Loyalty. So, by offering a contactless payment method, especially during this pandemic, retailers demonstrate that they value customer safety and convenience, which will increase customers’ loyalty towards their brand. Better Marketing Opportunities.

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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. This helps to ensure customer satisfaction and builds long-term customer loyalty.

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Customer Experience Conferences and Events to Attend in 2017

ReviewTrackers

Customer experience (CX) — defined as “the cumulative impact of all interactions and experiences between your business and the customer, at every touchpoint across the entire customer journey, and viewed entirely from your customer’s perspective” — has become one of today’s most important business benchmarks.

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5 Top Customer Service Articles of the Week 10-10-2022

ShepHyken

7 Tips for Successfully Embedding Customer-centric Governance Into Company DNA by Meygan Gerber. The Secret to Building Brand Devotion is Not a Loyalty Program. Entrepreneur Media) The idea of consumer loyalty has been around for centuries. Often, companies believe they will create loyalty from loyalty programs.