Service Strategies

NOVEMBER 3, 2016

For the customer to have the necessary brilliant experiences that lead to customer success, your frontline personnel have to perform brilliantly as part of the customer success team.

Customer Success 40

Customer Success Customers Strategy Customer Experience 40

Service Strategies

NOVEMBER 3, 2016

In this on demand webcast, hosted by Service Strategies, on transitioning From Frontline Staff to Brilliant Customer Success Team you will gain insight into the key issues involved in developing a strong customer success team. Do you or your team touch the customer?

Customer Success 40

Customer Success Strategy Customers How To 40

InMoment XI

MAY 14, 2022

Over the past few decades, InMoment has collected and analyzed feedback from billions of customer experiences. So, Why Do Customers Choose Their Favorite Brands? For instance, professional athletes across the world wear Nike ; however, the sweeping majority of Nike customers are not actually world-class and/or Olympic athletes.

Brands 493

Brands Loyalty Retail Competitive Advantage 493

CSM Magazine

MAY 5, 2022

I have been in the Workforce Management (WFM) business for over 20 years and during this time, contact centre leaders have again and again told me that one of their biggest challenges is balancing the needs of employees with great customer service. 7 ways to crack the code using agent self-scheduling. I can’t afford to lose my people.”

Self Service 52

Self Service Omni-Channel Call Recording Customer Satisfaction 52

COPC

JUNE 4, 2020

Byron is a veteran in the ITES-BPO industry in the region, and a strong proponent of the COPC Customer Experience (CX) Standard, himself being one of the 35+ Certified COPC Implementation Leaders in TDCX Malaysia. Now more than ever, we need to be ready to change.”. — Byron J. Q: Hi Byron, thank you for your time today.

Contact Center 55

Contact Center e-support Connections Automotive 55

Michel Falcon Experience

FEBRUARY 6, 2019

We’ve all tried tips and tricks to be able to increase this engagement because of the training becomes more successful. Hey Everyone, Above is my video on how to transform your company culture in 2019. These are all strategies I’ve used in my businesses so I know they’ll work for you as well!

Culture 76

Culture Examples Company How To 76

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132