Experience Investigators by 360Connext

SEPTEMBER 18, 2014

Welcome to Multi-Channel Customer Support. That’s the same feeling customers have when it takes four different channels to get an answer. What’s worse, is when it’s obvious the various channels aren’t connected. Multi-channel customer support fails are well-documented.

Multi-Channel 268

Multi-Channel Social Media Call Center Retail 268

BirdEye

JANUARY 5, 2023

With the rise of social media and customer reviews, an online reputation manager has become an essential role for organizations looking to maintain a positive online presence. Investing in this position can help you attract new customers and protect your brand’s online reputation.

Company 98

Company Management Multi-Channel Social Media 98

SurveySparrow

JULY 27, 2023

It is extremely important to take a leap of faith and reimagine how you connect, engage, and delight your audience. By embracing the power of digitizing customer experience, you can revolutionize your business and carve a path to unrivaled success. We’re talking about websites, mobile apps, social media, online chat, and more!

Customer Experience 52

Customer Experience Self Service Customer Journeys Social Media 52

CSM Magazine

JUNE 17, 2020

The New Platform Raises the Bar for Live Digital Customer Engagement. Vee24 , the leader in intelligent, conversational, multi-experience solutions, today announced the launch of its latest release, raising the bar for live online customer engagement. The new release raises the bar on live engagement technology.

Omni-Channel 52

Omni-Channel Engagement Automotive Multi-Channel 52

SurveySparrow

SEPTEMBER 20, 2021

Omnichannel engagement through websites, in-app, email, QR codes & more. Feedback collection for diverse channels. Medallia Social for social reputation management. Omnichannel engagement. Employee engagement. Online reputation management. Multi-channel data collection. NPS surveys.

Omni-Channel 52

Omni-Channel Software Tools Management 52

SurveySparrow

MARCH 12, 2024

Gather insights on user experience and usability. Engage directly with users for detailed feedback. This platform uniquely transforms traditional, often tedious survey methods into engaging, conversational interactions that captivate users. Omni-channel Distribution : Share surveys via web, mobile, social media, and email.

Tools 52

Tools Feedback Analysis Analytics 52

Vonage

OCTOBER 2, 2017

Consumers are now effectively a “human network”, which relays information and experiences in real-time. With the rise of social media, businesses are no longer talking to one customer, they’re talking to a customer and their audience, and potentially their audience’s audience. Share your thoughts below.

Social Media 120

Social Media Multi-Channel Consumers Connections 120