Playvox

JANUARY 30, 2024

There’s more to engaging, motivating, and empowering employees than simply giving lip service with buzzwords like “you’ve got this,” “quick win,” and “continuous improvement.” Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching.

Gamification 79

Gamification Contact Center Training Feedback 79

SurveySensum

FEBRUARY 22, 2024

What’s more – Gallup’s “State of the Global Workplace Report” says, that organizations with highly engaged employees experience 21% higher profitability. So, yes, it’s time to start focusing on your employee experience (If you aren’t doing it already!) What is an Employee Experience Strategy?

Employee Experience 52

Employee Experience Strategy Net Promoter Score Policies 52

ProProfs Chat

SEPTEMBER 17, 2021

They look for something more tangible in the form of a positive employee experience. A good employee experience is a combination of many factors like work challenges, good relationships with managers, career growth prospects, peer-to-peer communication, and more. What is Employee Experience?

Employee Experience 52

Employee Experience Gamification e-support Survey 52

COPC

JANUARY 15, 2024

Every part of the employee experience matters, yet new hire onboarding  is an especially critical period. This initial phase lays the foundation for a new employee’s lasting success, shaping their perception of the company and team.

Employee Engagement 79

Employee Engagement Contact Center Training Call Center 79

Playvox

FEBRUARY 2, 2022

Best-in-class contact centers are able to engage employees and create a supportive, motivating culture. You’ll then be poised to reverse the conditions that generate burnout and become a workplace of choice with an engaged workforce that enjoys longevity in their jobs. In short, you need a solid employee engagement program.

Contact Center 68

Contact Center Gamification Culture Employee Engagement 68

CSM Magazine

AUGUST 8, 2023

Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. One of the positives to come out of the pandemic is that it made every customer service department think more about the wellbeing of employees than ever before. Then apply a little common sense.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

SurveySparrow

JANUARY 26, 2021

Keep the new hire engaged during that long gap and make them feel that they are already a part of your team: Share the latest company news and updates. By speeding up the paperwork, you can focus more on the employee engagement side of onboarding. Employee Onboarding Journey: The First Day.

Culture 98

Culture e-support Employee Engagement Gamification 98