Effort Score Employee Experience Events Magazine 
CSM Magazine
DECEMBER 8, 2015
Customer solutions company, Grass Roots Meetings & Events has been named number 52 of the Crain’s Best Places to Work in New York City. Crain’s New York Business launched the recognition program eight years ago, and today, it is a joint effort of Crain’s New York Business and Best Companies Group.
Storyminers
JULY 6, 2020
As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.
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Storyminers
JULY 6, 2020
As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.
CSM Magazine
DECEMBER 28, 2021
takes an in-depth look at how leaders can improve employee engagement to drive a better customer experience and achieve greater customer loyalty. You know the old adage, “happy employees = happy customers.” Companies with an employee engagement program experience 233% greater customer loyalty.
SurveySensum
JULY 14, 2020
She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.
Russel Lolacher
MARCH 6, 2023
It’s time to talk about ageism in the workplace was one of ink magazine’s nine books every professional should read in 2019. What’s your best or worst employee experience, Patti? Her book, I’m still not done. And a working story has been featured in Fast Company, Forbes Wall Street Journal.
CSM Magazine
JULY 13, 2022
It is a means for the enhancement of total experience strategy , where you improve both customer experience and employee experience. Your videos could be of customers sharing their experiences using specific product features for unique workflows and adding context around each solution.
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