InMoment XI
APRIL 5, 2013
If I really want to know what the weather has in store, I’ll probably watch my favorite local TV station, read about the forecast in the newspaper and may even pull up the weather app on my phone. One source just doesn’t cut it. We can apply the same logic if you really want to. View Article.
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Service Untitled
APRIL 2, 2013
Call centers can range from one or two people in a small office to thousands of customer service representatives in huge office complexes, but a customer’s view is set by their first impression or that first phone call needed for help. Whereas customers don’t ever want to feel that once their purchase was made, the organization no longer cares about them and is just out there fishing for new clients, one of the prime frustrations often deals with call centers and their notorious poor
InMoment XI
APRIL 5, 2013
If I really want to know what the weather has in store, I’ll probably watch my favorite local TV station, read about the forecast in the newspaper and may even pull up the weather app on my phone. One source just doesn’t cut it. We can apply the same logic if you really want to.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
InMoment XI
APRIL 5, 2013
If I really want to know what the weather has in store, I’ll probably watch my favorite local TV station, read about the forecast in the newspaper and may even pull up the weather app on my phone. One source just doesn’t cut it. We can apply the same logic if you really want to.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
APRIL 3, 2013
I’m thrilled that Allegiance is a 2013 Temkin Group Customer Experience Vendor Excellence Award Winner! Congratulations to my Allegiance colleagues and all of the other firms recognized as finalists – including our strategic partners at Ipsos Loyalty and Waypoint Group. Of course, big thanks to Temkin Group and the judging panel as well for using this award to evangelize customer experience (CX) work.
InMoment XI
APRIL 3, 2013
To boost sales in 2013, we need to capitalize on different opportunities. Understanding how women differ from men in their vehicle purchase behavior is part of that strategy. Today’s Ride looks at some of those differences and what it means for manufacturers and dealers. As always, let me know what you think.
InMoment XI
APRIL 3, 2013
I’m thrilled that Allegiance is a 2013 Temkin Group Customer Experience Vendor Excellence Award Winner! Congratulations to my Allegiance colleagues and all of the other firms recognized as finalists – including our strategic partners at Ipsos Loyalty and Waypoint Group. Of course, big thanks to Temkin Group and the judging panel as well for using this award to evangelize customer experience (CX) work.
InMoment XI
APRIL 3, 2013
To boost sales in 2013, we need to capitalize on different opportunities. Understanding how women differ from men in their vehicle purchase behavior is part of that strategy. Today’s Ride looks at some of those differences and what it means for manufacturers and dealers. As always, let me know what you think.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
APRIL 3, 2013
I’m thrilled that Allegiance is a 2013 Temkin Group Customer Experience Vendor Excellence Award Winner! Congratulations to my Allegiance colleagues and all of the other firms recognized as finalists – including our strategic partners at Ipsos Loyalty and Waypoint Group. Of course, big thanks to Temkin Group and the judging panel as well for using this award to evangelize customer experience (CX) work.
InMoment XI
APRIL 2, 2013
Just last week I read a touching story about the experience of a young autistic girl in a Chili’s restaurant in Utah. The restaurant served the girl’s cheeseburger cut into two halves. To her, the burger was “broken.” The server was attentive enough to notice that the little girl wasn’t eating her burger and asked if anything. View Article.
InMoment XI
APRIL 2, 2013
Just last week I read a touching story about the experience of a young autistic girl in a Chili’s restaurant in Utah. The restaurant served the girl’s cheeseburger cut into two halves. To her, the burger was “broken.” The server was attentive enough to notice that the little girl wasn’t eating her burger and asked if anything.
InMoment XI
APRIL 2, 2013
Just last week I read a touching story about the experience of a young autistic girl in a Chili’s restaurant in Utah. The restaurant served the girl’s cheeseburger cut into two halves. To her, the burger was “broken.” The server was attentive enough to notice that the little girl wasn’t eating her burger and asked if anything.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
InMoment XI
APRIL 1, 2013
Maritz Research today announced the successful launch of MindMeld™, the future of all Customer Experience Management programs after the installation of MindMap™ technology in over 5,000 dealerships in North America. MindMeld™ utilizes high frequency scanning of alpha, beta, gamma, and delta brain scanning of consumers via an installed CRT scanning device in each dealership.
InMoment XI
APRIL 1, 2013
Maritz Research today announced the successful launch of MindMeld™, the future of all Customer Experience Management programs after the installation of MindMap™ technology in over 5,000 dealerships in North America. MindMeld™ utilizes high frequency scanning of alpha, beta, gamma, and delta brain scanning of consumers via an installed CRT scanning device in each dealership.
InMoment XI
APRIL 1, 2013
Maritz Research today announced the successful launch of MindMeld™, the future of all Customer Experience Management programs after the installation of MindMap™ technology in over 5,000 dealerships in North America. MindMeld™ utilizes high frequency scanning of alpha, beta, gamma, and delta brain scanning of consumers via an installed CRT scanning device in each dealership.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
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