InMoment XI

FEBRUARY 1, 2012

Both Forrester Research and Gartner have predicted continued annual growth of between 15-20% for the customer experience and voice of customer industries. At Allegiance, we certainly see this growth happening. But what kind of changes will occur as more corporate boards, c-suites and leadership teams add savvy VOC pros? How will business change as a result of the insight that comes from these experienced people adding their voice to the mix, and sharing the data they produce?

Industry 200

Industry Customer Experience Voice of Customer Leadership 200

Service Untitled

JANUARY 31, 2012

Before I leave my house in the morning, I grab my car keys, purse and of course, my smartphone. AT&T sold 9.4 million of these in the fourth quarter of 2011. Is it any wonder that the 2X4 inch tidy packages of computer chips have revolutionized everyday behaviors including the way we shop? We read on them, play Words With Friends, make dinner reservations, buy concert tickets, and frequently text.

Airlines 48

Airlines Retail Customers Consumers 48

Very Best Service

JANUARY 31, 2012

'At all times, it is crucial that your customer watch is in place. If your customers are in need of simple advice or find themselves in serious difficulty, you should be at hand, ready to provide immediate assistance. This will prevent a situation from deteriorating and causing irreparable damage. If successful, a rapid intervention will contribute to the establishment of a real bond which could last a lifetime.

Customers 40

Customers Customer Service 40

Pretium Solutions

JANUARY 28, 2012

If your current Customer Service Experience is not creating Loyal Customers, then the interaction itself must fundamentally change. Improving your Customer Experience and driving Customer Loyalty requires an entirely New Conversation with your customers. The post The New Customer Service Conversation appeared first on Pretium Solutions.

Customer Service 40

Customer Service Loyalty Customers Interaction 40

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

InMoment XI

FEBRUARY 1, 2012

Both Forrester Research and Gartner have predicted continued annual growth of between 15-20% for the customer experience and voice of customer industries. At Allegiance, we certainly see this growth happening. But what kind of changes will occur as more corporate boards, c-suites and leadership teams add savvy VOC pros? How will business change as a result of the insight that comes from these experienced people adding their voice to the mix, and sharing the data they produce?

Industry 200

Industry Customer Experience Voice of Customer Leadership 200

InMoment XI

FEBRUARY 1, 2012

Both Forrester Research and Gartner have predicted continued annual growth of between 15-20% for the customer experience and voice of customer industries. At Allegiance, we certainly see this growth happening. But what kind of changes will occur as more corporate boards, c-suites and leadership teams add savvy VOC pros? How will business change as a result of the insight that comes from these experienced people adding their voice to the mix, and sharing the data they produce?

Industry 200

Industry Customer Experience Voice of Customer Leadership 200

InMoment XI

JANUARY 30, 2012

In designing your retail experience, how men and women perceive the experience needs to be considered, especially if you’re a brand that is trying to attract more women. And women hate buying a car…right? You may find our analysis surprising.

Video 200

Video Sales Retail Analysis 200

InMoment XI

JANUARY 30, 2012

In designing your retail experience, how men and women perceive the experience needs to be considered, especially if you’re a brand that is trying to attract more women. And women hate buying a car…right? You may find our analysis surprising.

Video 200

Video Sales Retail Analysis 200

InMoment XI

JANUARY 30, 2012

In designing your retail experience, how men and women perceive the experience needs to be considered, especially if you’re a brand that is trying to attract more women. And women hate buying a car…right? You may find our analysis surprising.

Sales 200

Sales Retail Analysis Brands 200

Advertisement

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

InMoment XI

FEBRUARY 2, 2012

Product yes.but what else?

Industry 200

Industry Marketing Automotive 200

InMoment XI

FEBRUARY 2, 2012

Product yes.but what else?

Industry 200

Industry Marketing 200

InMoment XI

FEBRUARY 2, 2012

Product yes.but what else?

Industry 200

Industry Marketing 200

Pretium Solutions

JANUARY 28, 2012

If your current Customer Service Experience is not creating Loyal Customers, then the interaction itself must fundamentally change. Improving your Customer Experience and driving Customer Loyalty requires an entirely New Conversation with your customers. The post The New Customer Service Conversation appeared first on Pretium Solutions.

Customer Service 40

Customer Service Loyalty Customers Interaction 40

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Pretium Solutions

JANUARY 28, 2012

If your current Customer Service Experience is not creating Loyal Customers, then the interaction itself must fundamentally change. Improving your Customer Experience and driving Customer Loyalty requires an entirely New Conversation with your customers. The post The New Customer Service Conversation appeared first on Pretium Solutions.

Customer Service 40

Customer Service Loyalty Customers Interaction 40