GetFeedback

JUNE 27, 2021

How to use a customer experience maturity model to assess the current state of CX in your business, diagnose areas that need improvement, and guide your experience strategy.

Customer Experience 195

Customer Experience How To Customers Strategy 195

NICE inContact

JUNE 27, 2021

Read more about CXone Personal Connection, the proactive engagement solution that is part of the CXone platform, which ensures your outbound calls are ready for STIR/SHAKEN, generates more revenue, improves the customer, and agent experience, and increases customer connections.

Connections 156

Connections Engagement Customer Experience Customers 156

GetFeedback

JUNE 27, 2021

Retail customer experience is critical for your business. Learn how customer expectations are changing and how to measure and improve their experiences.

Retail 195

Retail Customer Experience Measurement Customer Expectations 195

Comm100

JUNE 27, 2021

Imagine a customer is at the checkout of your eCommerce store. They have a pair of shorts in the basket, and they’re right on the edge of clicking ‘Complete order’. But there’s just one problem. They’re not quite sure if they’ll be the right size. And if they’re not, can they return them for free? Now imagine that in the bottom right corner of the screen, there is a button they can click to immediately connect with an agent and get their question answered.

Ecommerce 130

Ecommerce Customer Journeys How To Video 130

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

GetFeedback

JUNE 27, 2021

All you need to know about asking for, tracking, and using customer feedback.

Feedback 195

Feedback Customers 195

SurveySparrow

JUNE 27, 2021

If you’re a manager or business owner, it’s just impossible to sleep some nights, won’t you agree? The reason for these sleepless nights could be many things, out of which, what your customers think of your product or brand, and whether they like your business enough to recommend others are the two most common ones. Well, the answer to both lies in one word: loyalty!

Net Promoter Score 52

Net Promoter Score Effort Score NPS Survey 52

Magellan Solutions

JUNE 27, 2021

Leader in KPO companies in the philippines. Over the past decade, the Philippine outsourcing sector has significantly matured. It involves high-value functions like accounting, animation, software and applications development, and medical and legal services among others. These services are often referred to as “non-voice” or back-office services. These are services outside of the usual call center and customer and IT support services.

Banking 52

Banking Call Center Analytics Financial 52

ProProfs Chat

JUNE 27, 2021

Lead generation is necessary for the survival and growth of any organization. Not just that, it is important to convert and nurture each of your leads to make them your lifelong customers. But, lead generation is not as easy as pie. Both the quality and quantity of leads matters a lot. . “According to Hubspot research , 61% of marketers classify lead generation as their top business challenge.”.

Survey 52

Survey Advertising Social Media Touchpoint 52

CustomerSuccessBox

JUNE 27, 2021

Upselling in B2B SaaS is a strategy designed to sell a more feature-rich product edition to an existing customer. Prioritizing customer acquisition should not be your only priority for upselling growth. You have to look ahead towards long-term growth and retention to design strategic upsell paths. But if you wonder how to build an upsell strategy, you’re in the right place.

B2B 52

B2B Strategy How To Tips 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center