Kate Nasser
AUGUST 22, 2021
For customer service excellence avoid saying these crushing customer service replies. 30 yrs of experience and insight from Kate Nasser, The People Skills Coach™, Author of Leading Morale. The post Top Five Crushing Customer Service Replies | #CX #CustServ #PeopleSkills appeared first on KateNasser.com.
Feedbackly
AUGUST 22, 2021
At Feedbackly, we constantly educate our audience on the importance of CX and the many benefits it brings to a business. Now that you.
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CustomerSuccessBox
AUGUST 22, 2021
Customer experience management (CXM) deals with customer interactions through physical and digital touchpoints. This also involves delivering personalized experiences that drive brand loyalty and increase revenue. Customer experience management oversees customer interactions. The ultimate goal is to increase customer satisfaction and drive brand loyalty.
CSM Magazine
AUGUST 22, 2021
Despite the fact that customer service has long been recognised as an important revenue driver, not all businesses manage to get it right. How many times have you gone to a restaurant, café or store and been disappointed with the service you’ve received? How have those experiences impacted your desire to return to said business? Probably more than you think.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Gainsight
AUGUST 22, 2021
Product-led growth (PLG) strategies are making waves in the SaaS industry—and that’s good news for SaaS product leaders and managers. By placing your product at the center of your growth strategy, your team can boost customer satisfaction, increase renewals, and lower acquisition costs. Sound like a lot of work? It doesn’t have to be. We’ve picked out five tips to help you create a best-in-class product-led growth strategy quickly and easily.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
West Monroe
AUGUST 22, 2021
Forrester's Customer Insights
AUGUST 22, 2021
Two fundamental truths apply to most B2B buying and selling scenarios. First, each individual account often presents multiple selling opportunities. Second, most purchase decisions are made by buying groups — not an individual acting alone. Let’s explore each of these truths to see how and why they influenced the design of Forrester’s new B2B Revenue […].
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