InMoment XI
JUNE 2, 2017
Editor’s note: This is the forward from the ebook, Unlock the Value of CX. You can download the entire book here. The questions seem infinite. They originate in every corner of the enterprise. They are occasionally simple, often complex, and almost always meaningful. However, they are rarely answered fully and adequately. Questions like… Who is.
IntouchInsight
JUNE 2, 2017
While voice of the customer (VoC) feedback is a key part of improving customer experience, it’s also important to collect feedback through other channels. You want to utilize all of your resources in order to have the most impact from your CEM (customer experience management) program , but there's one resource in particular that companies often forget to utilize - their employees.
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InMoment XI
JUNE 2, 2017
Editor’s note: This is the forward from the ebook, Unlock the Value of CX. You can download the entire book here. The questions seem infinite. They originate in every corner of the enterprise. They are occasionally simple, often complex, and almost always meaningful. However, they are rarely answered fully and adequately. Questions like… Who is.
Michelli Experience
JUNE 2, 2017
This content is password protected. To view it please enter your password below: Password: The post Protected: appeared first on Joseph Michelli.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
ReviewTrackers
JUNE 2, 2017
The ability to deliver trust-based customer experiences is one of the biggest challenges facing providers, brands, and organizations in insurance. According to IBM , only 43 percent of consumers trust the insurance industry. In fact, this lack of trust in insurance providers has remained above 50 percent since 2007. Accenture, meanwhile, notes that digital customer communications are taking a front seat in insurance company evaluations, with 4 out of 10 insurance customers reading online reviews
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
ClientSuccess
JUNE 2, 2017
In this recorded webinar, Dave Blake, CEO/Founder of ClientSuccess discusses a customer success maturity model that will help you build, scale, and optimize a high-impact team and culture of customer success. The webinar will help you determine your current customer success maturity and guide you through the next steps and best practices to strengthen your approach to customer success.
emcien
JUNE 2, 2017
The problem is that organizations will starve–and are starving–on a diet comprised solely of strategy and potential. They need real action and tangible results. Many organizations analyzing data are stuck. It’s not their fault. They are collecting data. They are looking at the data. They are asking thoughtful questions. They are finding interesting insight.
Brad Cleveland Blog
JUNE 2, 2017
The post 7 Rules of the Road for Recruiting and Hiring appeared first on Brad Cleveland.
ShepHyken
JUNE 2, 2017
This week we feature an article by Matt Nolan who talks about what a great customer service experience really is. We can learn a lot when we look at what companies around the world are doing to adopt new service models. – Shep Hyken. As customer service professionals, we have a hard time agreeing on what a “great customer experience” really is, and what’s truly possible.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Clicktools
JUNE 2, 2017
Prioritizing the customer experience (CX) is a key part of remaining competitive—and, frankly, relevant—in a marketplace packed with digitally-savvy consumers who don’t just appreciate added value from brands, but rather have come to expect it. As more companies rightly focus on CX , it’s important that every team understand the role they play in the process.
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