Maz Iqbal

JANUARY 27, 2019

Monday 14th Jan19: My Story, My Experience It’s Monday 14th January 2019. It’s the day I am due to meet up with ‘my’ NHS oncologist to learn whether I continue to be cancer free, or if cancer has returned. So its an important day for me. I leave early as finding a parking place is … Continue reading "What’s The Real Challenge That Lies At The Heart Of Customer Experience?".

Customer Experience 78

Customer Experience Meeting Customers Customer Centricity 78

Alliance by IFS

JANUARY 27, 2019

There’s no doubt that artificial intelligence is going to be more and more common in customer service and support interactions. The post Most Customers Hate AI & Chatbots For This Reason… appeared first on IFS Blog.

Chatbots 65

Chatbots Customers Interaction Customer Service 65

CX University

JANUARY 27, 2019

PHILADELPHIA, PA – January 27, 2019 – CX University announces its new partnership with Qatar-based organization, Cxessentials. This is CXU’s first partnership in the region, now added to an international span across the globe. The partnership between the two organizations is meant to create a wider reach to Qatar-based CX professionals and aspiring practitioners.

Customer Experience Professionals 49

Customer Experience Professionals Course Training Consulting 49

Forrester's Customer Insights

JANUARY 27, 2019

A long time ago, Peter Drucker, a man who BusinessWeek once called the father of business management, wrote: Even though this was written a long time ago, it was still a few years before I embarked on my long career as a B2B marketer. I can attest that for most of that long career, I […].

B2B 51

B2B Marketing Management 51

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Help Scout

JANUARY 27, 2019

Every day the Help Scout Customers Team delivers friendly, helpful support via email, chat, and social channels on all manner of topics from features and functionality to billing, onboarding, and integrations. Beyond directly answering questions, they are consultants, helping our customers figure out and master all the ins and outs of the software. Help Scout is still a small company, and our Customers Team finds itself not just delivering great support for a constantly improving and expanding p

Customer Service 40

Customer Service Culture Consulting Social Media 40

Thematic

JANUARY 27, 2019

Last month, I had the pleasure to speak with Jeff Toister (CPLP, Author of “The Service Culture Handbook”) on his webinar on how to improve customer service with unstructured data. Contact centers often miss out on many opportunities on how to improve their team’s performance and deliver critical insights to the rest of the company, simply because the analysis of mountains of data they collect may seem daunting.

Data 59

Data Customer Service How To Contact Center 59

Optimove

JANUARY 27, 2019

The post Staples appeared first on Optimove.

Customers 40

Customers 40