AskNicely

SEPTEMBER 17, 2017

Haters gonna hate. Don’t believe me? Ask Taylor Swift (or Ice T, if campy late-90s gangsta rap is more your flavor). In fact, there’s no escaping the occasional feedback from the world’s Negative Nancys. It doesn’t matter if you and everyone else you know is madly in love with your product. Actually, one of the very few simple guarantees in life is that not everyone is going to love you.

Net Promoter Score 150

Net Promoter Score NPS eBook Feedback 150

Magellan Solutions

SEPTEMBER 17, 2017

Businesses and organizations of all kinds and sizes, whether for profit or non-profit, accumulate tons of paper forms, documents, and files within just one year of operation. Employees’ records, audit reports, minutes of meetings, receipts, government certificates, tax and legal documents are just some of the important files and forms that keep businesses running. .

Training 58

Training Financial Government Resources 58

Strativity

SEPTEMBER 17, 2017

The transition from product-centricity to customer-centricity is not an incremental change; it is a transformational change. That’s why it is so vital to evangelize change management by painting a clear, detailed vision of customer experience and publicly commit to that vision. This excerpt from Customer Experience Strategy explains how to lead the charge and build the case to get executives onboard with customer experience transformation.

Leadership 40

Leadership Management Customer Centricity Strategy 40

Confirmit

SEPTEMBER 17, 2017

Technology is at the heart of your research operations. It facilitates your staff’s workflows, helps you deliver on the promises you’ve made to clients, and drives management decisions. Subpar system performance and technical limitations can have dire consequences for your business. Download our Challenge the Status Quo: Technology in Market Research infographic to learn more.

Technology 40

Technology Marketing Infographics System 40

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Helpware

SEPTEMBER 17, 2017

Infographics 40

Infographics Customer Service Customers 40