How to deliver the best mobile user experience
GetFeedback
NOVEMBER 8, 2020
Five key elements to delivering the best mobile UX and how to use customer feedback to optimize the experience.
Sun.Nov 08, 2020
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Time for a New Engine? 4 Ways Modern ACDs Are Driving Today's Contact Centers
NICE inContact
NOVEMBER 8, 2020
An ACD is essential contact center technology. Without an ACD, the operation would be in disarray, which is why it is indispensable for every contact center. However, ACD capabilities vary widely across vendors, meaning just because a call center uses an ACD doesn't mean they are reaping all the benefits that the best ACDs can provide. Learn the capabilities of industry-leading ACDs and how those capabilities positively impact operations and customer experience (CX).
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How to measure the 5 dimensions of service quality
GetFeedback
NOVEMBER 8, 2020
Using the five dimensions of service quality and knowing how to measure them accurately can help you find actionable ways to improve your customer experience and delight your customers.
Why Should Your Surveys Be Mobile Compatible?
SurveySparrow
NOVEMBER 8, 2020
The usage of mobile phones is at an all-time high. Everyone owns a smartphone, and we accomplish our daily tasks using this handheld device. As a result, mobile devices are increasingly driving internet traffic. Many companies have realized this and are optimizing their websites to be mobile compatible. Now the question arises, shouldn’t we do the same for surveys as well?
Turn Payments Into Personalization: Unlock the Value of Transaction Data
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
How to manage customer service during COVID-19 holiday season
GetFeedback
NOVEMBER 8, 2020
Simplifying CX YouTube series episode on how to manage customer service during COVID-19 holiday season.
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Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
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