Experience Matters

AUGUST 20, 2017

I’m sorry about this somewhat political post (you can stop reading it now if you like), but I feel as though we all have a responsibility to speak up. I’ve become saddened by the apparent rise of hate across the U.S. Instead of embracing the strength of our diversity, our country seems to be giving rise to hateful rhetoric and policies that target minority groups.

Policies 220

Policies Groups Leadership Customer Experience 220

ijgolding

AUGUST 20, 2017

Looking back through my articles over the last few months, a great number have made the connection between strong, customer centric leadership and the ability to drive an effective and sustainable approach to Customer Experience. It is no secret that I am a huge admirer of Jeff Bezos, the founder of Amazon – in May I wrote an article explaining why.

Customer Centricity 209

Customer Centricity e-support Leadership Measurement 209

C3Centricity

AUGUST 20, 2017

“Never miss an episode. Subscribe on Apple Podcasts to get new episodes as they become available.”. After the mid-year break, most organisations get into their planning phase for the coming year in earnest. Do you know how you’re going to beat the competition in 2018? If not then this article will set out some clear priorities. Although business plans are usually developed and approved in the middle of the year before the vacation period starts, it is only afterwards that the real work beg

Innovation 120

Innovation Competitive Advantage Meeting Strategy 120

Magellan Solutions

AUGUST 20, 2017

Outsourcing your data entry is a strategy that is growing in popularity for businesses today, as more and more entrepreneurs are recognizing the benefits of outsourcing their non-core tasks, of which data entry usually falls under. . If you are one of the entrepreneurs who perform your own business’ data entry, or delegates this task to another employee, the following five advantages might help you see why it’s much better to outsource this task instead.

Data 93

Data Training Software System 93

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

Amity

AUGUST 20, 2017

Software as a Service or SaaS is a different beast compared to other technology products or services. Unlike any other service, there is an always-on connection between the providers and the customers. In addition, SaaS customers are pretty well-informed and are usually technology experts as well. The ordinary sales approach will not work well because the information that the salesperson can provide can easily be accessed by the prospective customer.

Sales 63

Sales Data e-support Touchpoint 63

Amity

AUGUST 20, 2017

Software as a Service or SaaS is a different beast compared to other technology products or services. Unlike any other service, there is an always-on connection between the providers and the customers. In addition, SaaS customers are pretty well-informed and are usually technology experts as well. The ordinary sales approach will not work well because the information that the salesperson can provide can easily be accessed by the prospective customer.

Sales 51

Sales Data e-support Touchpoint 51