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2020 Centercode Content Roundup

Centercode

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Increasing Efficiency. Other Highlights.

eBook 75
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6 ways to renew (and stick to!) your CX vows

Think Customers

Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace. As you begin to orchestrate your improvements, keep coming back to your roadmap and the North Star that guides it. How will you report on successes and ongoing challenges?

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It’s Time to Bring Beta into the 21st Century

Centercode

Half of test managers report that finding time to manage tests is difficult (That’s unsurprising when 84% are juggling beta test management alongside their primary responsibilities). See the impact of Delta Testing for yourself by checking out the real-world use cases and data in the ebook, Making Good Tech Great. Read the Ebook.

eBook 59
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20 Customer Success Predictions for 2020

ChurnZero

Look for 2020 to be a year of CS increasingly reporting to the C-Suite. . . Leading CS practices are looking for ways to actualize the value proposition into their playbook and maturity model so there is an execution path and narrative for driving ROI and expansion. . . High-value outcomes with real ROIs will reign supreme.

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The Customer Success Hub Effect: A Conversation with Paul Piazza

ClientSuccess

He explained that as time went on, customers didn’t want hard reports anymore, but wanted them delivered electronically. This led to delivering reports via CDs and eventually to the delivering via the Internet, which is what we now refer to as a SaaS or cloud-based model. What is the ROI on this department?”.

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Digital Experience: Meeting Customer Expectations

InMoment XI

In fact, Forbes reports that a staggering 96% of people are distrustful of ads. Each of these advantages leads to and reinforces the same outcome: Increased revenue and improved ROI on customer-facing initiatives. State of the Connected Customer Report. ( [link] ). What Factors Make a Good Digital Experience? Access 3/12/2024.

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CSM from the Trenches: Mentors – Steve McDougal, VP of Customer Success, Preqin Solutions / Dynamo Software

ClientSuccess

This experience taught me the importance of doing your external research, including things like going to the company’s website, understanding what the company does, reading the company’s annual report, looking for any news related to them, etc. It’s certainly a give-and-take relationship with other stakeholders.