ViiBE Blog
JANUARY 19, 2022
Many however scrambled to transport desktops, laptops, and other IT peripherals to the homes of their workforce while others adopted BYOD with proper security and VPN software systems in place. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. Download now 2.
ViiBE Blog
JANUARY 19, 2022
Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. While customer service executives continue to work remotely, certain challenges have propped up in recent times and have impacted the Net Promoter Scores of many brands. Read now 2.2.
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ShepHyken
JULY 31, 2020
In fact, co-browsing-aided support conversations are so successful that satisfaction ratings from a recent Forbes report reflected a high of 89.3%! Indeed, it results in higher customer satisfaction, as 78% of customers said they were better served through co-browsing as opposed to 47% for self-service support.
ProProfs Chat
JUNE 19, 2020
Brand loyalty and the likelihood of repeat and new sales can be measured through Net Promoter Score. Interestingly, this single score has the ability to give a business direction for improvement and bring noticeable changes. You can read the blog , to learn more about the advantages of net promoter score to a company.
SurveySensum
JULY 13, 2023
Touchpoints Post-purchase services, customer support, loyalty programs. Surveys to take Net Promoter Score When to take After the customer has made a referral, left an online review, or shared your content on social media. Touchpoints Customer referrals, online reviews, and social media shares.
SurveySensum
JULY 13, 2023
Touchpoints Post-purchase services, customer support, loyalty programs. Surveys to take Net Promoter Score When to take After the customer has made a referral, left an online review, or shared your content on social media. Touchpoints Customer referrals, online reviews, and social media shares.
Chattermill
MAY 12, 2019
Whether you work in marketing, sales, support, engineering or product, if you want to become a master of your craft and deliver a great experience for customers, here’s our advice for getting an edge: Read books. Reichfield is the creator of oft-used CX metric, the Net Promoter Score (NPS), and The Ultimate Question 2.0,
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