e-support Fashion Interaction Omni-Channel 
Upstream Works
NOVEMBER 19, 2020
Supporting a Distributed Workforce. Supporting agents working from home while maintaining a high level of CX can prove to be a big challenge. To operationalize this model, IT will need to consider how best to support agents working from home. Learn more about Upstream Works’ omnichannel contact center solutions here.
Hello Customer
JUNE 16, 2022
Before taking action to optimiz e your customer experience, the first step should be obvious: what is the state of your CX now ? How easy or hard was a certain interaction with your business? How satisfied is your customer with a certain interaction with your business? How will your customer feel about you now?
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Hello Customer
JUNE 16, 2022
Before taking action to optimiz e your customer experience, the first step should be obvious: what is the state of your CX now ? Before purchasing a product, they might explore your website, subscribe to your newsletter, or scroll through your social media channels. CX in retail: how to improve it. Measure, manage, and master.
SmartKarrot
OCTOBER 22, 2021
On top of that, technology is starting to play a great supporting role in giving the customers’ customer service from the future. In the coming future, chatbots will be able to communicate across different channels and morph into intelligent virtual agents (IVA). This enables the customers to interact via multiple devices.
Kustomer
JANUARY 7, 2022
Food, film, fashion, automotive, athletics, spirits, software, wellness and much more have all found a space to thrive within this model. It’s a fantastic marriage of product and service; especially poignant within the e-commerce landscape where consumers want a personalized, human touch to their shopping or streaming experience.
Kustomer
JUNE 12, 2020
Imagine the cashier wearing a contagious smile, or the support e-mail which asks how you and your family are doing? Treating your customers with compassion and good old fashioned kindness are now must-haves, not should-haves. The exact same logic is fundamental in how you support your front line support agents.
SurveySensum
JULY 24, 2023
Imagine stepping into a store where the physical and digital worlds collide, creating an extraordinary interactive experience. It’s like having your own fashion-savvy sidekick right in the dressing room! Another aspect of seamless omnichannel experiences is the integration of customer data and personalization.
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