Customer Voice Management ROI Webinar 
ClientSuccess
OCTOBER 19, 2021
Lack of Value: at the very beginning of any customer relationship, most likely during the handoff from sales, there will be a clear outline of the value a customer expects to see from your platform or service. This could include anything from ROI to SLAs, but if your team is slipping on these, there will be issues.
Wootric
DECEMBER 21, 2018
Here are 5 signs that text and sentiment analytics will be worth the investment, bringing your customer feedback program to the next level. Customer Success Operations Manager: Does Your Team Need One? At Wootric, we aim to give you the best tools and content to make CX management about insight, action, and ROI.
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CX Journey
MAY 3, 2016
Through events, webinars, member calls, community forums, mentor-mentee relationships, and experts, there's no shortage of opportunities to learn from peers. Two years ago, the Association launched its own certification program, the CCXP, i.e., Certified Customer Experience Professional. this impact the customer and his experience?
Gainsight
DECEMBER 10, 2019
. #1 Way to prevent churn: Provide (and prove) ROI. A common misconception among many Saas businesses is that customer churn is the result of customer unhappiness, but that’s not necessarily true. In fact, it’s entirely possible for customers to be unhappy with their experience but still stay with a service.
Alida
OCTOBER 23, 2017
Calculating the ROI of ongoing customer engagement is easier than you think. The key is to follow practical frameworks that tie the insight you get from customer relationships to measurable business results. At the Customer Intelligence Summit , three customer-led companies shared how they are making ROI measurement a reality.
Verint
AUGUST 1, 2017
August 1-24; Webinar Series. Verint experts will present 15 English and Dutch interactive webinars throughout August on effective ways to enhance interactions with customers. August 3; Webinar. CXPA Webinar: Five Secrets of Journey Analytics Everyone Must Know. August 22; Webinar. Verint Summer School 2017.
Stella Connect
MAY 11, 2017
Your voice-of-customer (VoC) data collection program is an engine. There’s input (investment) and output (ROI + waste). Your job is to create a sustainable power source with near 100% efficiency (high ROI, minimal waste). Front-line managers and teams are charged with executing those strategies.
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