Lumoa

APRIL 28, 2024

Now, every employee can ask relevant questions and receive detailed, real-time answers directly from customer voices, no matter where the feedback is given. Implementation When we talk about return on investment, one additional factor is the implementation time or “time to money”.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

Lumoa

NOVEMBER 29, 2021

Most organizations, that receive large amounts of customer feedback data, can buy text analytics solutions that help in making sense of the data and transform the chaotic customer voice data into structured info. And yet still, acting on the customer feedback is hard.

ROI 259

ROI Customer Experience NPS Financial 259

Comm100

JANUARY 11, 2023

The benefits of AI in customer service are many, including more efficient and highly personalized support for customers, unmatched availability, and improvements to agent workflows and support volume. Best of all, bringing all these benefits to a customer service environment comes with significant return on investment.

Customer Service 218

Customer Service Self Service Chatbots Healthcare 218

Lumoa

JULY 10, 2018

Most organizations, who receive large amounts of customer feedback data, can buy text analytics solutions which help in making sense of the data and transform the chaotic customer voice data into structured info. And yet still, acting on the customer feedback is hard.

ROI 303

ROI Customer Experience NPS Financial 303

Lumoa

JUNE 30, 2022

It’s on you to make the case that customer experience is one of the things that need to be prioritized. How do you establish that customer experience brings a great return on investment? How to sell customer experience across your organisation. Representing the voice of the customer.

Customer Experience 277

Customer Experience How To Metrics Feedback 277

CloudCherry

JANUARY 21, 2020

The good news is that most companies recognize the value of VoC and have taken the first steps into collecting open-ended feedback from customers. As KPMG notes, “Any approach to listening to the customer voice is better than not listening to it.” The bad news? Why So Many Companies Are Struggling with VoC .

Effort Score 195

Effort Score Feedback Net Promoter Score Survey 195

ReviewTrackers

JUNE 20, 2019

The fact is, 90 percent of your leads will be directly correlated to the opinions of prior customers, voiced either online or offline. The beauty and wellness industry is highly penetrated, and entrants, as well as well-established shops, have to work hard at customer acquisition and retention.

Management 87

Management Tips Return on Investment Comparison 87