Gainsight

NOVEMBER 16, 2021

With a few tips and tricks guiding the way, you can create your own product-led flywheel that starts pumping out growth faster and faster. . You can start by using surveys and customer feedback loops to develop different user segments. We’re talking about the product-led flywheel. What is a product-led flywheel?

Tips 52

Tips Handbook Analytics User Experience 52

Gainsight

APRIL 21, 2022

As the category creator of customer success and the definitive thought leader, this list is filled with the help you need to deliver the ultimate Product Experience for your customers. Product Experience: A Key Driver Of Your Customer Success Journey. From Silos to a Cross-Functional Focus on Customer Experience.

Resources 52

Resources Handbook eBook Government 52

Gainsight

NOVEMBER 10, 2021

With analytics, you can track retention, set up alerts for customers who need attention, create milestones, and monitor customer success. Here are a few tips: Embed customer feedback loops into your product. . Customer feedback loops keep you in touch with your user’s experience.

Analytics 52

Analytics How To Handbook User Experience 52

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

ChurnZero

MARCH 23, 2021

This is a guest blog post by Howie Bick the founder of The Analyst Handbook. Showing a customer how a SaaS product works, the way it can provide value, the data it can produce, and how they can incorporate it into their business is often a bit of a journey. Customer Success Around the Web.

Handbook 52

Handbook Software System Customer relationships 52

Survicate

MARCH 20, 2019

We’ve asked CEOs and Marketing, Sales, and Customer Success leaders to share their experiences with establishing customer-centrism across the entire organization. The result: a list of actionable tips & best practices that will guide you through the ins and outs of putting your customers first.

Tips 85

Tips Customer Centricity Social Media Insurance 85

Storyminers

JULY 6, 2020

Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Marsha Collier.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147