ShepHyken

OCTOBER 29, 2023

Why Experiential Rewards Are Winning Over Customers: 5 Stellar Examples by Peter Vogel (The Wise Marketer) In today’s highly competitive business environment, brands are constantly searching for innovative ways to engage and retain their customers. My Comment: I’m a fan of rewards and loyalty programs for a reason.

Customer Service 65

Customer Service Loyalty Programs Ecommerce Loyalty 65

ShepHyken

SEPTEMBER 10, 2023

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. In the last couple of years, there has been a radical shift in this with brands foraying into loyalty with full force. Connect with Shep on LinkedIn.

Customer Service 80

Customer Service Loyalty Programs Retail Loyalty 80

ShepHyken

DECEMBER 7, 2020

Six Steps for Improving Customer Engagement and Loyalty by Genelle Kunst. Chain Store Age) Establishing a loyalty program is a fundamental first step to improving customer loyalty. However, there are other key strategies that can help improve customer engagement and retention. And there are nine more!

Customer Service 146

Customer Service Self Service eBook Loyalty Programs 146

ShepHyken

NOVEMBER 27, 2017

My Comment: If there were four things you could do that would ensure your customers would come back, what would they be? Josh Linkner, innovation guru, shares four core ideas that build loyalty. Some of you may think these are common sense, but then think about how often you don’t experience these when you’re a customer.

Loyalty Programs 76

Loyalty Programs Customer Service Loyalty Retail 76

ShepHyken

JULY 24, 2017

Of course, those three words are good, but there is so much more to great customer service than just being nice. 5 Fresh Examples of Customer Experience Innovation by Blake Morgan. Columnist Mike Sands explains how a customer identity solution can help. But, it’s a great start. concept in action.

Customer Service 51

Customer Service Loyalty Programs Self Service Loyalty 51

ShepHyken

JANUARY 22, 2023

Here are five charts on how to up your loyalty game. My Comment : This is one of the more interesting articles about loyalty programs. For example, the number one perk customers want is discounts over freebies. It also includes some findings on why customers would leave your program. It’s a win-win.

Customer Service 48

Customer Service Self Service Contact Center Loyalty 48

ShepHyken

MAY 4, 2020

Innovation guru, Josh Linkner, has his take, and it’s worthy of your consideration. He offers up an assignment; having a meeting, remote if necessary, to brainstorm the ultimate customer experience. How Sephora & Others Use Customer Loyalty Programs To Drive Revenue by ReferralCandy. Smart idea!

Customer Service 96

Customer Service Contact Center Retail B2C 96

ShepHyken

AUGUST 28, 2017

.” I don’t think you’ll find any surprises in the companies representing the bottom of the customer service world, however you may be surprised at a few of the Hall of Famers. The Future of Customer Loyalty Programs – Now and for the Holidays by Timi Garai. Well deserved, I might add!).

Customer Service 79

Customer Service Contact Center Ecommerce Loyalty Programs 79

ShepHyken

APRIL 24, 2023

Fellow customer experience expert, Dan Gingiss, takes this concept to the business world and recommends we start a CX Spring Cleaning Project with plenty of ideas on how to do so. Others are suggesting an amount much larger than what the typical customer is used to. As Inflation Bites, Loyalty Programs Are More Important Than Ever.

Customer Service 12

Customer Service Loyalty Programs Tips Loyalty 12

ShepHyken

JULY 24, 2017

Of course, those three words are good, but there is so much more to great customer service than just being nice. 5 Fresh Examples of Customer Experience Innovation by Blake Morgan. Columnist Mike Sands explains how a customer identity solution can help. But, it’s a great start. concept in action.

Customer Service 28

Customer Service Loyalty Programs Self Service Loyalty 28

ShepHyken

MAY 1, 2023

U$ 402bn is on the Table for Brands That Simplify Their CX and EX – Here’s Why by Ricardo Samuel Saltz Gulko (Eglobalis) Simplicity is an essential aspect of customer and employee experience that can greatly impact a company’s success and its ability to innovate. Siegel+Gale put the figure at 57%.

Customer Service 13

Customer Service Customer Retention Loyalty Customer Service Training 13

ShepHyken

MARCH 5, 2023

My Comment: Do you want to increase your Customer Lifetime Value? Loyalty programs, incentives for larger orders, cross-sells, upsells, and more are included. My Comment: It’s simple… Customers want a better experience. Plenty of other findings will compel you to create a better customer communications experience.

Customer Service 13

Customer Service Retail Metrics Loyalty Programs 13

ShepHyken

JANUARY 23, 2023

Here are five charts on how to up your loyalty game. My Comment : This is one of the more interesting articles about loyalty programs. For example, the number one perk customers want is discounts over freebies. It also includes some findings on why customers would leave your program. It’s a win-win.

Customer Service 14

Customer Service Self Service Contact Center Loyalty 14

ShepHyken

NOVEMBER 13, 2017

5 Innovative Ways to Inspire Customer Loyalty by Vivian Wagner . CRM Buyer) Getting customers — and keeping them — is the name of the game in e-commerce. My Comment: If you have any type of loyalty program, you will want to read this article. For information contact or www.hyken.com.

Customer Service 15

Customer Service Chatbots Loyalty Programs Social Media 15

ShepHyken

SEPTEMBER 19, 2022

The author shares a few ideas and examples on how to deliver on all four of these foundational loyalty strategies. The ‘invisible’ Future of Customer Experiences by Elliot Maras. 6 Types of Customer Loyalty Programs to Help Grow Your Small Business by Social Media Today. Here is an infographic.

Loyalty Programs 64

Loyalty Programs Customer Service Infographics Chatbots 64

ShepHyken

FEBRUARY 15, 2021

Rethinking customer service: No longer the weakest link in the customer’s journey by Brian Solis. ZDNet) New research shows that high performing organizations are investing in service innovation to digitally transform customer service into a customer engagement engine for driving business growth and loyalty.

Customer Service 100

Customer Service Self Service Knowledge Base Guidelines 100

ShepHyken

FEBRUARY 5, 2023

“Citizen Satisfaction,” according to the ACSI (American Customer Satisfaction Index) is on the rise. 5 Reasons You Need a Customer Advisory Board by Erika Putinsky (CMSWire) What can customer advisory boards do across a wide range of industries, business sizes and locations? Follow on Twitter: @Hyken

Customer Service 64

Customer Service Government Loyalty Customer Satisfaction 64

ShepHyken

FEBRUARY 5, 2023

“Citizen Satisfaction,” according to the ACSI (American Customer Satisfaction Index) is on the rise. 5 Reasons You Need a Customer Advisory Board by Erika Putinsky (CMSWire) What can customer advisory boards do across a wide range of industries, business sizes and locations? Follow on Twitter: @Hyken

Customer Service 62

Customer Service Government Loyalty Customer Satisfaction 62