ShepHyken

APRIL 28, 2024

My Comment: I’ve been studying how different brands are creating successful loyalty programs. While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. My Comment: Let’s move away from loyalty programs but stay with trends.

Loyalty Programs 71

Loyalty Programs Customer Service Self Service e-support 71

ShepHyken

DECEMBER 7, 2020

(Chain Store Age) Establishing a loyalty program is a fundamental first step to improving customer loyalty. However, there are other key strategies that can help improve customer engagement and retention. My Comment: Want to build repeat business and customer loyalty? And there are nine more!

Customer Service 149

Customer Service Self Service eBook Loyalty Programs 149

ShepHyken

JANUARY 22, 2023

Next is my commentary on self-service and convenience, featuring findings from our customer service research. How retailers can capture customer loyalty in 5 charts by Arielle Feger (Insider Intelligence) As brand loyalty declines, deals remain a surefire way to win over consumers. It’s a win-win.

Customer Service 48

Customer Service Self Service Contact Center Loyalty 48

ShepHyken

JULY 24, 2017

My Comment: Some people believe that self-service solutions, live chat and social channels are used by a younger generation. Of course, those three words are good, but there is so much more to great customer service than just being nice. 5 Fresh Examples of Customer Experience Innovation by Blake Morgan.

Customer Service 52

Customer Service Loyalty Programs Self Service Loyalty 52

ShepHyken

JULY 24, 2017

My Comment: Some people believe that self-service solutions, live chat and social channels are used by a younger generation. Of course, those three words are good, but there is so much more to great customer service than just being nice. 5 Fresh Examples of Customer Experience Innovation by Blake Morgan.

Customer Service 28

Customer Service Loyalty Programs Self Service Loyalty 28

ShepHyken

JANUARY 23, 2023

Next is my commentary on self-service and convenience, featuring findings from our customer service research. How retailers can capture customer loyalty in 5 charts by Arielle Feger (Insider Intelligence) As brand loyalty declines, deals remain a surefire way to win over consumers. It’s a win-win.

Customer Service 14

Customer Service Self Service Contact Center Loyalty 14

ShepHyken

FEBRUARY 15, 2021

While there is nothing all that fancy with a knowledgebase, it’s still a powerful and useful self-service tool that, when done well, your customers appreciate. My 12 golden guidelines for your Customer Experience Strategy by Steven Van Belleghem. Want More Loyal Customers? Offer a Community, Not Rewards.

Customer Service 103

Customer Service Self Service Knowledge Base Guidelines 103