ShepHyken

JANUARY 11, 2023

Most businesses today use technology to meet their customers’ needs. This comes in the form of streamlining processes, self-service customer support solutions and more. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken.

Employee Experience 128

Employee Experience Customer Experience Self Service Call Center Experience 128

ShepHyken

DECEMBER 6, 2021

My Comment: Some may refer to this as a marketing article, but I’ll argue that marketing is part of the customer experience – and vice versa. Consider that the first strategy is about content marketing, which when done well, is a wonderful customer experience. And, there’s the strategy of customer loyalty programs.

Self Service 67

Self Service Customer Service Chatbots Customer Care 67

ShepHyken

JANUARY 23, 2017

Are You Taking Your Customers For Granted? CustomerThink) What does your B2B marketing program have to do with your customer retention strategy? Let’s look at three ways you can use marketing and customer experience to engage your customers. Why You Should Invest in Social Customer Service by Kristina Koller.

Self Service 48

Self Service Social Media Customer Service Fashion 48

ShepHyken

SEPTEMBER 5, 2018

I worked at a self-service gas station. He then said, “Son, we’re a self-service gas station. That means our customers pump their own gas. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. How did he get into the oil business? Impressive!”

Self Service 90

Self Service Customer Service Training Training Customer Service 90

Integrity Solutions

OCTOBER 27, 2021

Differentiating on service isn’t just a smart strategy for growth; increasingly, it’s a survival strategy. In a world where customers have more options available to them — and more ways to vent frustrations publicly — you can’t afford to drop the ball on excellent customer service.

Customer Service 67

Customer Service Self Service Banking Culture 67

ShepHyken

NOVEMBER 19, 2018

(UJET) When done right, a conversation with the customer over the phone can be helpful, engaging, and even fun. My Comment: Even with self-service and automated customer service solutions, some customers still want to (and sometimes have to) talk to a human being. Follow on Twitter: @Hyken.

Customer Service 86

Customer Service Self Service Customer Centricity Video 86

ShepHyken

APRIL 30, 2018

And, depending on your company – and how far advanced (or not) you are with your personalization strategy – some might be a little scary! The Opportunity Cost of Delivering an Average Customer Experience by Maggie Lin. 5 Predictions On The Future Of Customer Service by Mikhail Naumov. Some are exciting.

Net Promoter Score 81

Net Promoter Score Customer Service Self Service NPS 81

ShepHyken

FEBRUARY 27, 2017

My Comment: This short article reminds us of something very important: The best customer service is typically driven by human interaction. Yet so many companies are moving to self-service, text messaging from chatbots (computers) and other de-humanized interactions. 10 Quotes To Inspire Better Customer Service by Sharpen.

Customer Service 48

Customer Service Self Service Retail Loyalty 48

ShepHyken

MAY 30, 2022

The Verdict Is In: Customer Service Isn’t Human Enough by Amy Balliett. Magazine) Does your organization’s customer service strategy sacrifice humanity for the sake of efficiency? My Comment: We are in the digital era of customer service. Here are three ways to adjust.

Customer Service 13

Customer Service Rewards Programs Poor Customer Service Self Service 13

ShepHyken

AUGUST 1, 2016

” Customers want access to a quick solution. That could be with a live support agent, a self-service solution, instant chat, etc. Myths Busted: Great Customer Service Starts Here by Doug Sandler. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Social Media 48

Social Media Customer Service Self Service B2C 48

ShepHyken

MARCH 7, 2022

My Comment: I believe that content marketing is a good customer service strategy. Our customers love good content that is relevant to them. Good customer service can help your content strategy. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 12

Customer Service Self Service Retail Airlines 12

ProProfs Chat

MAY 1, 2020

You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85

SurveySparrow

OCTOBER 1, 2023

In low-touch services, the focus is on providing a quick and convenient experience for a larger number of customers, often through self-service or minimal human interaction. They go the extra mile to understand individual customer needs and preferences. Here’s a step-by-step guide on how to create it: 1.

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52