Avaya

MAY 4, 2016

One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA). From projects and operational perspective, RTA has a big focus on alternative smart channels.

Transportation 40

Transportation Omni-Channel Multi-Channel Self Service 40

CSM Magazine

SEPTEMBER 14, 2023

certification across delivery centers and geographies) CX Impacts Business Research shows companies have made progress on the level of customer care provided, but brands still must do better. Customers are seeking out faster, simpler transactions, more consistency across channels, and easier access to live support.

Consumers 59

Consumers Self Service Multi-Channel Ecommerce 59

West Monroe

MARCH 1, 2023

To address all these factors—reducing costs, increasing customer satisfaction, improving care—while maximizing market opportunity, medical device manufacturers must prioritize inventory optimization tactics. For medical device manufacturers, this will allow for less field inventory and tighter JIT windows.

Management 52

Management Healthcare Hospitality System 52

ViiBE Blog

JANUARY 22, 2021

Thanks to the collaborative and AR tools available during the ViiBE call, the agents are able to better guide the customers through remotely diagnosing and resolving technical or challenging issues. We are present in several sectors, including energy, retail, transport and mobility, construction, insurance, etc.

Self Service 52

Self Service Virtual Call Center Video Call Center 52

Circular Edge

MAY 10, 2022

When it comes to customers, the solution can track survey responses, support tickets, returns and more so the organization can keep its finger on the pulse of customer satisfaction. Transportation and logistics. There are multiple deployment options for cloud ERP , including single-tenant and multi-tenant.

Resources 52

Resources System Software Financial 52

Retently

APRIL 11, 2019

Every business, be it a one-man band or an enterprise, is aware that proactively listening to customers and responding to their needs can translate into a huge competitive advantage. Based on the score itself, it might feel that the customer satisfaction is high and the company is poised to be a market leader. Email surveys.

NPS 78

NPS Survey Multi-Channel Chatbots 78