ProProfs Chat

SEPTEMBER 9, 2020

If your customers get a feeling that they are pushed to a loyalty program to spend more money on your brand, then you need to stop and rethink your strategies. You don’t want your efforts to backfire like this. So while you create such a program, make sure that its members get exclusive benefits that other customers don’t.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

Playvox

APRIL 5, 2022

High scores on key metrics are the first measures of a high performance contact center. With efficiency metrics under control, contact centers can focus on gaining high scores on customer experience metrics such as Net Promoter Score (NPS), customer satisfaction (CSAT), and customer effort score (CES).

Contact Center 77

Contact Center Net Promoter Score Effort Score Metrics 77

SurveySparrow

MARCH 21, 2023

That’s why customer service is critical to conducting a B2B business. #2. They will be unique to each customer and require effort and thought to solve them. Let’s look at some of the B2B customer experience that you must compulsorily track. #1. NPS= (% of Promoters) – (% of Detractors).

B2B 52

B2B Customer Journeys Customer Experience B2C 52

Oracle

MARCH 16, 2020

The same survey reports that those that use these technologies are noticing improved customer experience performance and higher customer satisfaction. Meet Arcade, a Dallas-based software company that creates gamification tools to incentivize engagement, motivation, and fun in the workplace.

Retail 60

Retail Innovation Net Promoter Score Effort Score 60

delighted

APRIL 27, 2021

Here are the top 10 product survey and interview questions to gather customer feedback and measure customer sentiment towards your product. Customer satisfaction surveys provide product managers with feedback from a larger pool of clients compared to customer interviews, though it isn’t usually as detailed.

Feedback 98

Feedback Survey Management Net Promoter Score 98

SmartKarrot

OCTOBER 3, 2023

User engagement refers to the level of interaction and involvement that customers have with your product or service. High user engagement leads to increased customer satisfaction , reduced churn, and ultimately, business growth. Learn more about customer success strategies here.

Engagement 11

Engagement Gamification Net Promoter Score Social Media 11

Stella Connect

APRIL 17, 2018

In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Make customer service training an ongoing effort. This will help the team focus on specific problems that are impacting customer satisfaction. Emphasize hands-on learning.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Make customer service training an ongoing effort. This will help the team focus on specific problems that are impacting customer satisfaction. Emphasize hands-on learning.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

SurveySensum

JULY 14, 2020

Aimee Lucas has over 20 years of experience in improving service delivery and transforming customer experiences through employee engagement and customer-centric process improvement initiatives. Principal Analyst, most of her work is focused on research, advisory, and training efforts on shaping the future of experience management (XM).

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132