Kayako

MAY 13, 2022

In recent years, the rise of social media put the customer in charge of the brand conversation. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Let’s look at the elements of a self-service portal. Benefits of Customer Self-Service Portals.

Self Service 275

Self Service Knowledge Base e-support Policies 275

Kustomer

JULY 28, 2022

Here are four incredible CX benefits: Higher customer lifetime value: Great CX positions your brand as the first your customers turn to for support. A good product or service isn’t making the cut on its own. Better brand equity: A consistently positive customer experience makes your brand more valuable to the customer.

Customer Experience 105

Customer Experience e-support Social Media Knowledge Base 105

Kustomer

MARCH 14, 2022

While phone support isn’t going anywhere, when you force consumers to switch platforms in order to get their questions answered, you give them a reason to abandon their purchase or generate negative feelings. And chat does a great job of delivering this effortless quality customer service experience. Download the report here.

Consumers 98

Consumers Self Service Chatbots e-support 98

Kustomer

JUNE 7, 2023

For brands looking to come out of this wartime period as successful, it will be essential to provide connected service that scales and delights. Download our CX trends ebook today and unpack the tips and tricks that can transform your organization. New trends that emerge quickly become baseline expectations for customers.

Trends 84

Trends Self Service Customer Experience e-support 84

ViiBE Blog

JANUARY 19, 2022

Many however scrambled to transport desktops, laptops, and other IT peripherals to the homes of their workforce while others adopted BYOD with proper security and VPN software systems in place. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

ViiBE Blog

AUGUST 18, 2021

You have the option to save videos from customer interactions, which can help you determine if there are recurring issues among your customer base. This knowledge is crucial to improving the customer experience of customer support. . Exceeding customer expectations. Free Retail E-book available now!

Customer Centricity 52

Customer Centricity Strategy CRM Net Promoter Score 52

ViiBE Blog

JANUARY 19, 2022

Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. 89% of service leaders forecast 30% to 80% of their workforce will still be working from home two years from now. Read now 2.2. can pitch in.

Customer Service 52

Customer Service Net Promoter Score e-support CRM 52