ReviewTrackers
MARCH 24, 2021
Bank Customer Retention: Why It Matters. You’ve probably heard this more than a dozen times: retaining a customer is so much cheaper than acquiring a new one. According to Kantar , banks that lead in the customer experience index have a recommendation rate that is 1.9 times higher, and their customers are 2.1
ReviewTrackers
APRIL 1, 2019
Bank Customer Retention: Why It Matters. You’ve probably heard this more than a dozen times: retaining a customer is so much cheaper than acquiring a new one. According to Kantar , banks that lead in the customer experience index have a recommendation rate that is 1.9 times higher, and their customers are 2.1
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Comm100
OCTOBER 8, 2016
Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.
Magellan Solutions
AUGUST 16, 2023
If your goal is to keep 80 percent of your present customer base and launch a strategy that improves it to 90 percent, your business achieves 10 percent growth. Look at your current business plan and find ways to enhance customer retention. More importantly, come up with great marketing activities for current customers.
CSM Magazine
AUGUST 4, 2023
These engaged customers, in turn, share their delightful experiences with friends and family, acting as brand ambassadors and attracting new customers to the coffee shop. Additionally, surveys are quick and easy to set up, making them a crucial step when strategizing engagement initiatives.
Totango
DECEMBER 28, 2021
These can be delivered through formats such as seminars, workshops, certification programs and degree programs. Training of your customer success team can be facilitated through supporting technology that allows your team the ability to access standardized best practices and strategies for handling specific situations.
One Millimeter Mindset
JULY 18, 2018
Do you really know how many times customers receive notifications from your organization? First, blasts about upcoming webinars and seminars. And, let’s not forget invitations to participate in customer experience (CX) surveys. Guess what those customers did next? Then, notifications about pricing strategy.
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