Customer Retention Customer Service Strategies Metrics NPS 
InMoment XI
OCTOBER 10, 2023
In today’s competitive business landscape, understanding customer service metrics is paramount. These metrics not only gauge the effectiveness of your customer service initiatives but also shape your overall business strategy and customer experience. But why are these metrics so pivotal?
Lumoa
JUNE 14, 2023
You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business?
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Retently
FEBRUARY 20, 2023
In a highly competitive environment, assessing the success of a DTC brand just by checking the revenue and customer lifetime value is not enough. Predicting customer behavior and future growth is essential, and multiple methodologies are available to achieve this. RFM and NPS are widely used in ecommerce for these purposes.
delighted
OCTOBER 5, 2021
Outstanding customer service interactions are capable of producing fierce brand loyalty in a short period of time. That’s why it’s important to understand how to measure customer service interactions and the type of metrics that capture experiences and turn them into actionable data. Net Promoter Score (NPS).
Retently
MARCH 18, 2024
Customer service surveys are essential for identifying business strengths and weaknesses, enhancing customer interactions, and monitoring trends to align service with customer needs for growth and retention. The captured insights are key in crafting strategies to enhance customer retention.
Kustomer
AUGUST 6, 2020
Unless you want to potentially lose about 80% of your business, you need to stay on top of your customer service performance. If you’re not exactly sure how to measure customer service performance, consider the following methods and metrics. Ways to Measure Customer Service. Customer Retention Rate.
Retently
MAY 31, 2024
This could mean deploying automated email campaigns (such as customer retention emails), rapidly sharing feedback with the right teams, or building best practices around soliciting feedback from customers. But when it’s all said and done, your CSMs are really there to learn how and why customers interact with your product.
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