Second to None

APRIL 5, 2018

This is especially true for sub-categories like fashion and grocery because consumers like to try something on or confirm freshness before purchasing these kinds of products. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. 1,2 [link].

Ecommerce 59

Ecommerce Retail Self Service Omni-Channel 59

Second to None

SEPTEMBER 21, 2018

Additionally, customers can try on products they ordered online within each location’s extra-fancy dressing rooms.[1] 1] The benefits provided within Nordstrom Local locations show customers that the organization and its employees are attempting to add value to their customers’ lives beyond being a place to purchase clothing products.

Retail 54

Retail Consumers Brands Trends 54

Second to None

APRIL 9, 2018

As a result, Sephora has managed to provide the unique value that their customers want, and provide this value at every point along the customer journey. ” Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Brands 54

Brands Retail Loyalty Fashion 54

Second to None

MARCH 7, 2018

The ability to curate high levels of customer engagement can help brands to increase their customer retention rate, which can have a direct impact on overall profitability. Turn your customers into de facto brand ambassadors by putting in the effort to engage with them in a truly helpful fashion. Get after it.

Customer Engagement 54

Customer Engagement Engagement Effort Score Groups 54

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CX Journey

JULY 25, 2014

I smile, explaining that yes, in fact, designing, deploying, and analyzing Net Promoter Score and customer satisfaction survey programs is indeed part of what I do. “ Then, make sure they know their opinions are desired and respected in an ongoing fashion. Me : Neighbor : Oh, no, you don’t do that NPS bull$**t, do you?

Net Promoter Score 153

Net Promoter Score Effort Score NPS Voice of Customer 153

Thematic

NOVEMBER 13, 2018

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? A new take on Voice of Customer: driven by insights.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101