Customer Bliss
AUGUST 15, 2017
The beach hotels in this version brought them 75-80% new customers, which helped grow the business into segments who wouldn’t normally vacation with Thomas Cook. The process looks a bit like this: Invite customers. Focus on one customer issue. Gather insights. Always look for growth opportunities.
ECXO
MAY 16, 2024
This paradigm shift in leadership benefits not only the organization but also fosters lasting and meaningful relationships with customers. This blog post will explore the essence of customer-centric leadership and key factors that form the basis of a successful customer-focused organization.
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BirdEye
NOVEMBER 8, 2023
Travel review sites to onboard new customers For a business in the hospitality or tourism industry, getting listed in these top travel review sites is a must because, apart from building your reputation in a global diaspora, these are storytelling platforms where travelers share unique experiences and narratives with the travel community.
TechSee
JUNE 16, 2022
Jeff is truly obsessed with customer service. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. Jeff Toister, President at Toister Performance Solutions.
Currency Alliance
JANUARY 18, 2021
Ask any traveler checking into a hotel after an exhausting business meeting, a white-knuckle flight, or a surprise marriage proposal. Because during the next several years, the customer’s journey to the rented bed will become very different. Here are three predictions of how loyalty programs must evolve in hospitality.
Wootric CX Blog
FEBRUARY 14, 2019
Why we love Colin: He’s a keynote speaker, best-selling author of several books such as The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level , the CEO of Beyond Philosophy , and Co-Host of The Intuitive Customer Podcast. Why we love Kia: She’s the Founder and CEO of K! Melinda Gonzalez.
BirdEye
MARCH 24, 2023
Building an audience on the platform will lead to more customer insight. The more potential customers know about your brand, the more comfortable they will interact and allow you to learn about their needs. Use short-form videos of 60 seconds or less to suit consumers’ preferences.
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