Customer Experience Insurance Technology Virtual Agent 
CSM Magazine
FEBRUARY 25, 2020
The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence in combination with its existing solution from the contact center supplier Puzzel. Chat bots have been shown to positively strengthen customer contact. The new agreement covers If’s contact centers in four countries.
SaleMove
JUNE 11, 2020
With more and more interactions with customers occurring online, companies are turning to Artificial Intelligence (AI) chatbots to keep up with high online traffic. How will that help customers? Suppose you wake up at 3AM worrying about car insurance coverage for your new teenage driver who just got a license today.
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CSM Magazine
MARCH 18, 2021
Poor customer service and perseverance in long waiting loops – what we have begrudgingly accepted as the norm can be changed with the help of modern AI software. Cognigy , an internationally successful pioneer in customer service automation, offers one of the leading Conversational AI platforms (think voice- and chatbots). The result?
Interactions
JANUARY 16, 2020
In the last few years, businesses have been in a race to add channels of communication to better reach their customers where they are. But, once I got to the doctor’s office, I was asked to resubmit my insurance information because the new booking system and current patient system were not integrated. . customer experience.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
TechSee
AUGUST 14, 2018
This article underlines the value of DSS in customer service and focuses on the potential computer vision brings to call/chat centers, where providing a positive customer experience (CX) at scale is critical to success in the current competitive business climate. Current state of DSS in contact centers.
Interactions
JANUARY 16, 2020
In the last few years, businesses have been in a race to add channels of communication to better reach their customers where they are. But, once I got to the doctor’s office, I was asked to resubmit my insurance information because the new booking system and current patient system were not integrated. . customer experience.
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