Customer Experience, Infographics and Leadership

12 CX Factoids: Ratings, People, and Leadership (Infographic)

Experience Matters

FEBRUARY 8, 2018

It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. The initial infographic examined CX efforts and ROI. In this infographic, we examine 12 factoids on CX ratings, people, and leadership. jpg format, in .pdf

Infographics

Infographics Leadership ROI Groups

Collage of 2018 Customer Experience Infographics (So Far)

Experience Matters

JULY 25, 2018

We’re always looking for ways to share interesting data and concepts, so we regularly publish parts of our content in infographics. In case you’ve missed any of them, here’s a collage of the infographics that we’ve already published this year.

Infographics

Infographics Customer Experience ROI Customer Centricity

{Infographic} Leading with the Good: A Must have for Customer Experience Success

Michelli Experience

AUGUST 30, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics

Infographics Customer Experience Consulting Customers

Webinars

How Retailers Are Transforming Customer Experiences with Data & AI

Turn Payments Into Personalization: Unlock the Value of Transaction Data

MORE WEBINARS

{Infographic} Gratitude is a Customer Experience Differentiator

Michelli Experience

NOVEMBER 9, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics

Infographics Customer Experience Consulting Customers

6 Levers For Executive Commitment to CX (Infographic)

Experience Matters

SEPTEMBER 6, 2017

Here’s an infographic that provides an overview. You can download the graphic in several formats: Infographic in.jpg or in.pdf Poster (18″ x 24″) in .jpg jpg or in.pdf.

Infographics

Infographics Groups Report Chief Customer Officer

{Infographic} The Risk of Excellence: Avoiding Customer Experience Mediocrity

Michelli Experience

OCTOBER 4, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics

Infographics Customer Experience Consulting Customers

Strategic Positioning Infographic | Is Your Customer Experience Agile Enough?

Michelli Experience

MARCH 7, 2018

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post Strategic Positioning Infographic | Is Your Customer Experience Agile Enough?

Infographics

Infographics Customer Experience Consulting Customers

{Infographic} Customer Experience Lessons from Television Advertising’s Biggest Day in America

Michelli Experience

FEBRUARY 8, 2018

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics

Infographics Customer Experience Advertising Consulting

{Infographic} Empathetic Design

Michelli Experience

JANUARY 24, 2018

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Empathetic Design appeared first on Joseph Michelli. Michelli, Ph.D.

Infographics

Infographics Consulting Customer Experience Company

{Infographic} Small is the new Big: Customer Experience Excellence One Opportunity at a Time

Michelli Experience

NOVEMBER 2, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics

Infographics Customer Experience Consulting Customers

Customer Centricity | Infographic

Michelli Experience

FEBRUARY 21, 2018

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post Customer Centricity | Infographic appeared first on Joseph Michelli.

Infographics

Infographics Customer Centricity Consulting Customers

{Infographic} Empathic Design

Michelli Experience

JANUARY 24, 2018

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Empathic Design appeared first on Joseph Michelli. Michelli, Ph.D.

Infographics

Infographics Consulting Customer Experience Company

Temkin Group: 5 Years of CX Thought Leadership (Infographic)

Experience Matters

APRIL 27, 2015

As part of tomorrow’s celebration of Temkin Group’s 5th year anniversary , we created an infographic highlighting some of our research over the previous five years. It was fun putting this together and reflecting on all that we’ve done. The bottom line : We’re looking forward to the next five years!

Infographics

Infographics Groups Leadership Customer Experience

{Infographic} Recovering Business Trust

Michelli Experience

AUGUST 2, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Recovering Business Trust appeared first on Joseph Michelli.

Infographics

Infographics Consulting Customer Experience Company

Infographic: Customer Experience Creation: Give ’em a Reason to Hire & Keep You

Michelli Experience

JUNE 22, 2017

The post Infographic: Customer Experience Creation: Give ’em a Reason to Hire & Keep You appeared first on Joseph Michelli.

Infographics

Infographics Customer Experience Customers Customer Experience Design

{Infographic} When It Matters Most

Michelli Experience

SEPTEMBER 14, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} When It Matters Most appeared first on Joseph Michelli. Michelli, Ph.D.

Infographics

Infographics Consulting Customer Experience Company

{Infographic} Go Human, Go Methodical but Above All Else GO for VALUE

Michelli Experience

JANUARY 31, 2018

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics

Infographics Consulting Customer Experience Company

{Infographic} Guilt or Greatness?

Michelli Experience

AUGUST 17, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Guilt or Greatness? Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics

Infographics Consulting Customer Experience Company

Abundantly Moving Beyond Business Fear {Infographic}

Michelli Experience

JUNE 22, 2018

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Sign up for The Michelli Experience newsletter. Sign up for The Michelli Experience newsletter.

Infographics

Infographics Consulting Customer Experience Company

{Infographic} Complexly Simple | Success Can Breed Mediocracy

Michelli Experience

DECEMBER 6, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics

Infographics Consulting Customer Experience Company

{Infographic} Not Just Fast: Understanding a Responsive Experience

Michelli Experience

SEPTEMBER 27, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics

Infographics Consulting Customer Experience Company

{Infographic} Make It Easy or Turn Out the Lights

Michelli Experience

JANUARY 17, 2018

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Make It Easy or Turn Out the Lights appeared first on Joseph Michelli.

Infographics

Infographics Consulting Customer Experience Company

{Infographic} Going Beyond the Presents for the Christmas Season

Michelli Experience

DECEMBER 20, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics

Infographics Consulting Customer Experience Company

{Infographic} High Trust = Happy Employees, Customers, Shareholders, & Leaders

Michelli Experience

JULY 26, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics

Infographics Consulting Customers Customer Experience

{Infographic} Complexly Simple | Success Can Breed Mediocracy

Michelli Experience

DECEMBER 6, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics

Infographics Consulting Customer Experience Company

The Robots are Here and There is Fear | Infographic

Michelli Experience

FEBRUARY 14, 2018

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post The Robots are Here and There is Fear | Infographic appeared first on Joseph Michelli.

Infographics

Infographics Consulting Customer Experience Company

{Infographic} Going Beyond the Presents for the Christmas Season

Michelli Experience

DECEMBER 20, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics

Infographics Consulting Customer Experience Company

{Infographic} Customer Value – Expanding across the 12 Standard Forms of Value

Michelli Experience

JULY 4, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics

Infographics Consulting Customers Customer Experience

{Infographic} Transforming Optimism on Transformation

Michelli Experience

MAY 17, 2017

The post {Infographic} Transforming Optimism on Transformation appeared first on Joseph Michelli.

Infographics

Infographics Customer Engagement Loyalty Engagement

{Infographic} Retail Armageddon, Chupacabra, and Other Myths

Michelli Experience

DECEMBER 28, 2017

The post {Infographic} Retail Armageddon, Chupacabra, and Other Myths appeared first on Joseph Michelli.

Infographics

Infographics Retail Consulting Customer Experience Design

{Infographic} Getting More Referrals

Michelli Experience

APRIL 12, 2017

The post {Infographic} Getting More Referrals appeared first on Joseph Michelli.

Infographics

Infographics Employee Engagement Consulting Customer Engagement

{Infographic} Supercharge your business by letting go

Michelli Experience

JANUARY 4, 2018

The post {Infographic} Supercharge your business by letting go appeared first on Joseph Michelli.

Infographics

Infographics Consulting Customer Experience Design Leadership

{Infographic} Retail Armageddon, Chupacabra, and Other Myths

Michelli Experience

DECEMBER 28, 2017

The post {Infographic} Retail Armageddon, Chupacabra, and Other Myths appeared first on Joseph Michelli.

Infographics

Infographics Retail Consulting Customer Experience Design

{Infographic} Service Delivered: Timeless Change

Michelli Experience

JUNE 8, 2017

The post {Infographic} Service Delivered: Timeless Change appeared first on Joseph Michelli.

Infographics

Infographics Customer Experience Design Customer Engagement Loyalty

{Infographic} Supercharge your business by letting go

Michelli Experience

JANUARY 4, 2018

The post {Infographic} Supercharge your business by letting go appeared first on Joseph Michelli.

Infographics

Infographics Consulting Customer Experience Design Leadership

{Infographic} What Are Your UICs?

Michelli Experience

APRIL 26, 2017

The post {Infographic} What Are Your UICs? appeared first on Joseph Michelli.

Infographics

Infographics Customer Experience Design Consulting Customer Engagement

{Infographic} A Contrarian View on the United Airlines Customer Nightmare

Michelli Experience

APRIL 19, 2017

The post {Infographic} A Contrarian View on the United Airlines Customer Nightmare appeared first on Joseph Michelli.

Airlines

Airlines Infographics Customers Customer Experience Design

{Infographic} Likely to Recommend vs. Actually Recommending: Loyalty vs. Advocacy

Michelli Experience

APRIL 6, 2017

The post {Infographic} Likely to Recommend vs. Actually Recommending: Loyalty vs. Advocacy appeared first on Joseph Michelli.

Infographics

Infographics Loyalty Net Promoter Score Employee Engagement

{Infographic} Big Data to the Rescue of the Passenger Experience?

Michelli Experience

AUGUST 23, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Big Data to the Rescue of the Passenger Experience? Michelli, Ph.D.

Infographics

Infographics Data Consulting Customer Experience

Customer Strategy Infographic

Doug Leather

JULY 29, 2014

It goes without saying that if your organisation pledges to become more customer-centric, you need to innovate your business model through a customer-centric lens.

Infographics

Infographics Strategy Competitive Advantage Customer Centricity

Starbucks is Greatness Personified, Excellence Diversified {Infographic}

Michelli Experience

MARCH 14, 2018

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics

Infographics Consulting Customer Experience Company

{Infographic} Please Ask My Opinion But Not Too Much!

Michelli Experience

NOVEMBER 29, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Please Ask My Opinion But Not Too Much! Michelli, Ph.D.

Infographics

Infographics Consulting Customer Experience Company

Overcome Leadership Bias: 5 Common Types and the #1 Solution

Experience Investigators by 360Connext

SEPTEMBER 3, 2019

ALL Leaders Experience Leadership Bias… There is a natural conflict of interest between companies and customers. It’s natural for any organization to have goals that don’t align perfectly with the goals of their customers. Well, nothing is impossible, and you can overcome leadership bias.

Leadership

Leadership Net Promoter Score Customer Journeys NPS

Our 5 Favorite Customer Experience Articles Right Now

BlueOcean

FEBRUARY 11, 2020

The Digital Challenges of Achieving Stellar Customer Experience. This Gartner article explores the top challenges of achieving a seamless customer experience through digital customer service – think website-based self-service, automation, AI and machine learning, big data, chatbots and Natural Language Processing, CRM capabilities.

Customer Experience

Customer Experience Net Promoter Score Self Service Effort Score

12 CX Factoids: Ratings, People, and Leadership (Infographic)

Collage of 2018 Customer Experience Infographics (So Far)

Webinars

Trending Sources

{Infographic} Leading with the Good: A Must have for Customer Experience Success

Webinars

{Infographic} Gratitude is a Customer Experience Differentiator

6 Levers For Executive Commitment to CX (Infographic)

{Infographic} The Risk of Excellence: Avoiding Customer Experience Mediocrity

Strategic Positioning Infographic | Is Your Customer Experience Agile Enough?

{Infographic} Customer Experience Lessons from Television Advertising’s Biggest Day in America

{Infographic} Empathetic Design

{Infographic} Small is the new Big: Customer Experience Excellence One Opportunity at a Time

Customer Centricity | Infographic

{Infographic} Empathic Design

Temkin Group: 5 Years of CX Thought Leadership (Infographic)

{Infographic} Recovering Business Trust

Infographic: Customer Experience Creation: Give ’em a Reason to Hire & Keep You

{Infographic} When It Matters Most

{Infographic} Go Human, Go Methodical but Above All Else GO for VALUE

{Infographic} Guilt or Greatness?

Abundantly Moving Beyond Business Fear {Infographic}

{Infographic} Complexly Simple | Success Can Breed Mediocracy

{Infographic} Not Just Fast: Understanding a Responsive Experience

{Infographic} Make It Easy or Turn Out the Lights

{Infographic} Going Beyond the Presents for the Christmas Season

{Infographic} High Trust = Happy Employees, Customers, Shareholders, & Leaders

{Infographic} Complexly Simple | Success Can Breed Mediocracy

The Robots are Here and There is Fear | Infographic

{Infographic} Going Beyond the Presents for the Christmas Season

{Infographic} Customer Value – Expanding across the 12 Standard Forms of Value

{Infographic} Transforming Optimism on Transformation

{Infographic} Retail Armageddon, Chupacabra, and Other Myths

{Infographic} Getting More Referrals

{Infographic} Supercharge your business by letting go

{Infographic} Retail Armageddon, Chupacabra, and Other Myths

{Infographic} Service Delivered: Timeless Change

{Infographic} Supercharge your business by letting go

{Infographic} What Are Your UICs?

{Infographic} A Contrarian View on the United Airlines Customer Nightmare

{Infographic} Likely to Recommend vs. Actually Recommending: Loyalty vs. Advocacy

{Infographic} Big Data to the Rescue of the Passenger Experience?

Customer Strategy Infographic

Starbucks is Greatness Personified, Excellence Diversified {Infographic}

{Infographic} Please Ask My Opinion But Not Too Much!

Overcome Leadership Bias: 5 Common Types and the #1 Solution

Our 5 Favorite Customer Experience Articles Right Now

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