BirdEye

OCTOBER 21, 2022

Tripadvisor is still the highest-ranking review platform for the travel and tourism industry. According to one study, 30% of customers rely on Tripadvisor reviews to make decisions about traveling. The platform is high on every customer’s list for recommendations. .

Management 98

Management How To Tourism Hotels 98

Customer Guru

AUGUST 21, 2018

John is an “Ex-Disney Guy” and Customer Experience Coach. He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture. He is a leading contributor to Tourism, Hospitality and Service Industries alike. Michael Hinshaw Follow @MichaelHinshaw.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

SurveySensum

APRIL 5, 2022

Organizations that are very particular about understanding their customers’ journey at multiple touchpoints and wish to deliver an end-to-end customer experience end up looking for the best alternative to SurveyMonkey. . All-in-one customer feedback management. And not just that. Best Features.

Multi-Channel 52

Multi-Channel NPS Survey Feedback 52

BirdEye

NOVEMBER 8, 2023

Businesses listed on G2 gain exposure to potential customers and build trust by showcasing customer satisfaction and reliability. Faster issue resolution Reviews act as a direct feedback channel, leading to quicker resolution and improved customer satisfaction.

Ecommerce 57

Ecommerce Travel Hotels Social Media 57

Storyminers

JULY 6, 2020

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Qualtrics

FEBRUARY 16, 2021

This provides more opportunity for tourism and hospitality nationally in rural parts, though it can lead to more stress and higher expectations on the business. Travelers are more likely to take last-minute trips.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

Storyminers

JULY 6, 2020

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130