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Renovate Your CX Program with a Listening Audit

Confirmit

In this webinar, Phil Durand, Director, Customer Experience Management, Confirmit will help you to look at your CX program like a great house. This is about creating a competitive advantage while staying true to the customer voices heard. Voice of the Customer Webinars. REGISTER HERE.

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How The Global Travel Industry is Planning Ahead for Crisis Recovery

NetBase

And this is an excellent example of where the tourism industry is today. It’s offering free COVID-19 care if you end up needing it while vacationing there. Granted, they’ve had less than 1,000 cases of the virus, but they are still trying to reassure travelers to trust them. So where are consumers traveling?

Travel 98
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Customer Experience Influencers You Must Follow – Part 2

Customer Guru

John is an “Ex-Disney Guy” and Customer Experience Coach. He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture. He is a leading contributor to Tourism, Hospitality and Service Industries alike. Michael Hinshaw Follow @MichaelHinshaw.

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10 Best SurveyMonkey Alternatives & Competitors [2022]

SurveySensum

Organizations that are very particular about understanding their customers’ journey at multiple touchpoints and wish to deliver an end-to-end customer experience end up looking for the best alternative to SurveyMonkey. . Yahoo, Microsoft, Yamaha, and many other prominent brands use Qualtrics. Best Features.

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Online reviews: The ultimate guide to customer reviews

BirdEye

For example, if you work in hospitality or tourism, TripAdvisor is a great site to utilize. Get a review management system. Invest in a software that can help you send review requests via email and SMS to get feedback from your customers. Industry specific sites may be helpful.

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Are you on these 40+ powerful eCommerce review sites?

BirdEye

Travel review sites to onboard new customers For a business in the hospitality or tourism industry, getting listed in these top travel review sites is a must because, apart from building your reputation in a global diaspora, these are storytelling platforms where travelers share unique experiences and narratives with the travel community.

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Guest experience: Trends, tips & Best practices for 2021

Qualtrics

This provides more opportunity for tourism and hospitality nationally in rural parts, though it can lead to more stress and higher expectations on the business. Travelers are more likely to take last-minute trips.