ProProfs Chat

APRIL 27, 2020

Some may explain it in terms of shooing away the bad things that impact your customers really quickly whilst maximizing your potential to offer them a positive experience with your brand. That said, the three words that can exactly define the underlying meaning of good customer service are ‘Exceeding Customer Expectations’.

Customer Service 101

Customer Service Self Service Software Social Media 101

Comm100

JANUARY 14, 2016

As technology continues to open new avenues for innovation and business transformation, so too will the shopping and buying habits of consumers. Consequently, as newer technologies enable more ease in performing business transactions, consumers will have higher expectations when it comes to customer service and sales support.

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

Integrity Solutions

SEPTEMBER 28, 2023

To create a true customer service culture where, by definition, customer needs are not just met but exceeded, customer-facing teams need to view customer service and sales as one and the same. Customers expect to have their needs and opportunities looked out for. Customers want empathy.

Customer Service Training 107

Customer Service Training Training Customer Service Contact Center 107

NICE inContact

MAY 10, 2019

Companies face growing customer expectations — they want a true omnichannel experience supporting more and more digital channels. At the same time, the customer experience has become the #1 competitive differentiator, making many companies examine and reconsider their customer service strategies.

Self Service 27

Self Service Customer Experience Social Media Omni-Channel 27

inmoment

MARCH 9, 2020

Now customers expect even more. From ‘Full-service, Analog’ to ‘Self-service, Digital’ Experiences. With excellent quality now more or less a given, companies have shifted their energy to improving every aspect of the customer experience. Companies must work overtime to ensure no customer gets left behind.

Customer Experience 52

Customer Experience Self Service Hotels Leadership 52

Integrity Solutions

OCTOBER 27, 2021

The bottom line is (literally and figuratively) no matter how great your product offerings are, in a world where customers have more information available at their fingertips, more options available to them and more ways to vent their frustrations publicly, you can’t afford to drop the ball on service. Customers want empathy.

Customer Service 67

Customer Service Self Service Banking Culture 67

Kayako

OCTOBER 13, 2016

The history of the modern customer service industry can be narrowed down to 1989. In 1989, Ron Muns founded the Help Desk Institute, a professional association with the mission to serve the industry by focusing on innovating technical support. At the time it was an innovation. The IT troubleshooting help desk was born.

Customer Service 120

Customer Service Social Media Call Center Self Service 120

Talkdesk

AUGUST 4, 2016

To answer this question, we need to take a few steps back and examine the history of innovations in customer service. Stone Age Service. Until recently, the relationship between companies and their customers has been unidirectional, with businesses claiming almost all of the power. Call Center Outsourcing.

Call Center 40

Call Center Omni-Channel Self Service Chatbots 40

ShepHyken

MAY 11, 2018

Customer Loyalty: Customer loyalty will be the key to survival in the new customer-centric world. Apart from convenience, the one factor that will define and underline customer loyalty is personalization. Today’s customer expects a business to understand him or her fully and suggest or recommend service/product options.

Trends 101

Trends Customer Service Video B2B 101