Playvox

MAY 4, 2023

It’s no secret that stellar customer service is the first step to customer loyalty, but you’re not dealing with a couple of people meandering through a fruit store. Customers today have higher expectations than ever before. But I digress, let’s talk about the real stars of our show — the customers.

Contact Center 52

Contact Center Customer Expectations Meeting Self Service 52

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Give Your Customers More Accurate Help.

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Social Media Customer Service Strategies Strategy Customer Service 122

TechSee

MARCH 7, 2022

In today’s digital-first and customer-centric world, fast response time and problem solving are at the core of customer demand. Offering the relevant and accessible support channel is a key driver to enhancing customer experience, loyalty, and retention. What is Customer Self Service? By 2025, 50.7%

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109

Kustomer

JUNE 6, 2023

Customer trends are constantly shifting based on the needs and wants of the modern buyer, but solving issues promptly, personalized customer service, embracing digital technology and proactive support are key customer service expectations that dominate CS in the financial services industry.

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Financial Company Customer Service Tips 98

Playvox

FEBRUARY 13, 2023

With sky-high customer expectations and the increasing use of digital channels, keeping service quality high is no easy task. Increasing revenue, capturing customer loyalty, and building the ROI of your contact center technology investments are all examples of long-term strategies you should be working toward.

Contact Center 78

Contact Center How To Multi-Channel eBook 78

Inbenta

SEPTEMBER 1, 2021

Content: The current state of customer support quality. Top 4 conversational support tips to increase customer loyalty. On the other, offering a chat channel is of high maintenance, since: – Customers expect you to answer quite quickly. Top 4 Conversational Support Tips to Increase Customer Loyalty.

Tips 52

Tips Chatbots Insurance eBook 52

Comm100

JUNE 13, 2018

Digital payment methods also help retailers address a more global, increasingly mobile customer base during the shopping season. Amazon has been pushing the boundaries of what is possible for e-commerce and changing customer expectations in the process. It’s All About Shipping. Quality Check: How’s Your Website? Download Now.

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Tips Self Service e-support Social Media 136