ProProfs Chat
APRIL 24, 2020
That’s because it becomes a deciding factor to shape the customer’s behavior towards your brand and whether they’ll return or not. That’s why we aim to explore customer service psychology in detail and different tips that can help you create a better support experience. What is Customer Service Psychology?
AskNicely
FEBRUARY 12, 2018
I left him some feedback: “Thanks for turning my night around, man!” Note: I rarely leave written feedback). That means over a period of months, he tested and asked for feedback on his welcome message and “Welcome to My Car” is the winner. He created a mechanism for real-time feedback. Five stars. Great conversation.
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CX Journey
MAY 17, 2017
Last month, I wrote about 20 tips to design better customer surveys. But what if you've been listening to customers for years? Either way, it's likely that it's time to revisit your customer listening efforts to ensure they meet today's standards and requirements. Data collection methods have changed.
ChurnZero
MARCH 25, 2022
With the transition now done, it’s time to reflect on the experience, collect feedback, and plan deliberate follow-up. Catalogue this feedback and decide whether to modify the process internally to better suit your team and your customers. My only request is that you keep your customer in mind as you make this plan your own.
ChurnZero
MARCH 25, 2022
Debrief internally and schedule a future leadership touchpoint With the transition now done, it’s time to reflect on the experience, collect feedback, and plan deliberate follow-up. Catalogue this feedback and decide whether to modify the process internally to better suit your team and your customers.
CSM Practice
AUGUST 26, 2019
In this conversation, Paul shares lessons learned from his own experience implementing Customer Success software solutions. He also focused on system selection criteria as well as implementation tips. Changing management is hard but critical to the success of a CS team.
Chattermill
MAY 12, 2019
Through these interviews, Michelli came away with a set of fundamental principles, such as the importance of understanding the customers’ changing expectations, developing a training program centered around CX and a consistent experience across hotels, and empowering employees. looks at NPS through an updated lens.
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