Customer Centricity, Innovation and Rewards Programs

How Hong Kong’s top brands lead with relationships

Alida

MARCH 27, 2018

At Customers for Life, a recent Vision Critical event in Hong Kong, we immediately felt the grandeur, magnificent presence and ambience of the flagship Mandarin Oriental (MO) hotel in Central Hong Kong as soon as we stepped in. Asia Miles: Lead innovation with insight-driven strategies and design thinking. From big data to insight.

Brands

Brands Hotels Rewards Programs Insurance

4 customer-based strategies health care can learn from retail

Alida

APRIL 5, 2017

Long after the Affordable Care Act spurred a shift from fee-for-service to value-based , patient-centric care, many health care providers are still at a loss. What exactly does “patient-centric” care mean? Enter: The kings of customer-centric service, interaction and engagement—retail brands.

Retail

Retail Customer Base Strategy Rewards Programs

QSR: How Restaurant Brands Can Compete With Third-Party Delivery

Strativity

MAY 25, 2023

Customers have more restaurant choices than ever. This puts pressure on restaurants with diluted or outdated value propositions, impersonal customer relationships, and stale rewards programs. This process involves identifying the brand’s signature moments and equities, then connecting them to customer behavior.

Brands

Brands Loyalty Programs e-support Rewards Programs

Webinars

Secrets of a Successful Sale: Optimizing Your Checkout Process

How To Craft Your Perfect Retail Tech Stack

Manual Call Reviews? Theres a Better Way!

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7 Proven Customer Retention Strategies Every Retailer Should Know

SurveySensum

JULY 26, 2023

These programs will help you foster a long-lasting and meaningful relationship with your customers. An excellent example of a brand that has successfully built customer loyalty programs in the retail industry is Starbucks. One brand that has excelled in enhancing customer service and support in retail is Zappos.

Customer Retention

Customer Retention Retail Strategy Social Media

10 Outstanding Customer Experience Examples Under Diverse Sectors

SurveySparrow

JUNE 22, 2023

Amazon Sector: E-Commerce Amazon has become synonymous with online shopping, due in large part to its relentless focus on optimizing the customer experience. Apple Sector: Technology Apple is known worldwide for its innovative products and minimalist design. This design ethos extends beyond its products to its customer journey.

Customer Journeys

Customer Journeys Examples Customer Experience e-support

How To Initiate a Direct-To-Consumer Selling Strategy

Second to None

FEBRUARY 4, 2020

Another industry that is utilizing direct communication with customers is hospitality. These brands commonly use their mobile application to implement rewards programs and other opportunities meant to provide added-value to the customer and convince them to return to your brand. 1,2 [link].

Consumers

Consumers Strategy How To Hospitality

Inspiring Retail Customer Experience Examples That Wow Customers

SurveySensum

JULY 19, 2023

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! This instant gratification approach caters to customers’ desire for immediate access to products, providing convenience and enhancing the overall shopping experience.

Retail

Retail Examples Customer Experience Social Media

Strengthening Brand Experience in the Grocery Industry

Second to None

FEBRUARY 19, 2019

Samples build an an engaged environment that prioritizes the shopper and expands customer reach. Loyalty and Rewards. Loyalty and reward programs are the bread and butter of brand experience. These programs will increase both customer engagement and brand loyalty. 3] [link]. [5] 5] [link]. [6]

Industry

Industry Brands Rewards Programs Loyalty

How to Create the Best Customer Service Experience

SurveySparrow

JUNE 19, 2023

Examples of Great Customer Service Experiences Here are two excellent examples of stellar customer service that can be found at Amazon and McDonald’s. Amazon Amazon is renowned for its customer-centric philosophy. Moreover, McDonald’s continually innovates to enhance customer experience.

Customer Service

Customer Service Customer Experience Net Promoter Score Exceptional Customer Service

How CX Is Impacting Consumer Preferences For Emerging Fast-Casual Brands

Second to None

APRIL 3, 2018

If it is supremely easy to log on and find your usual order, customers will undoubtedly come back to your brand, and many brands will increase the ante by offering loyalty rewards programs within their online ordering cycle. 1] [link]. [2] 2] [link]. [3]

Brands

Brands Consumers Rewards Programs Loyalty

How to Build Brand Loyalty by Improving the Customer Experience

ProProfs Chat

MAY 28, 2020

The members of this program are entitled to receive a free product sample if they visit a store on their birthday. Strategy 6: Be Innovative With Loyalty Programs. While there might be different types of brand loyalty programs in the market, most fall flat when you consider the long-term perspective.

Loyalty

Loyalty Brands Customer Experience Loyalty Programs

POV: Where Is The New Growth For Restaurants? Your 6-Step Strategy

Strativity

APRIL 27, 2023

This article was written by James Lanyon, EVP, Strategy & Innovation ( james.lanyon@materialplus.io ) , and Sean Eidson, VP, Strategy & Innovation ( sean.eidson@materialplus.io ) at Material. Material works with some of the largest and most innovative restaurant brands. james.lanyon@materialplus.io

Strategy

Strategy e-support Roadmap Customer relationships

Strengthening Brand Experience in the Grocery Industry

Second to None

FEBRUARY 19, 2019

Samples build an an engaged environment that prioritizes the shopper and expands customer reach. Loyalty and Rewards. Loyalty and reward programs are the bread and butter of brand experience. These programs will increase both customer engagement and brand loyalty. 1,2,4] (2018). PYMNTS.com. [3] 3] [link]. [5]

Industry

Industry Brands Rewards Programs Loyalty

Using a Database to Gain Customer Marketing Insights for Restaurant Chains

Second to None

APRIL 12, 2018

Consider honing in on repeat guests and incentivizing them with a customer loyalty program. For instance, if a customer shares their email, in exchange they can join a rewards program for free. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Marketing

Marketing Social Media Loyalty Programs Rewards Programs

Where is the new growth for restaurants?

Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Material works with some of the largest and most innovative restaurant brands. This is a way to give brand credit back where it belongs. james.lanyon@materialplus.io

Roadmap

Roadmap Customer relationships Brands e-support

10 Key Insights from 15 years of Customer Journey Mapping

SuiteCX

JANUARY 19, 2015

Your investment in CX must link directly to key business results • Have a clear story line that arDculates the criDcal business results to how the new/improved processes, capabiliDes and customer centricity will deliver your business enhanced performance.

Customer Journeys

Customer Journeys CRM Leadership Customer Centricity

Mastering Call Queuing: The Ultimate Guide to Efficient Customer Communications

NobelBiz

JULY 31, 2023

Say goodbye to frustration and hello to seamless communication that keeps customers coming back. Join us as we unravel the power of call queuing and embrace the future of customer-centric excellence. This system ensures that no call goes unanswered and customers are directed to the most suitable agent available.

Communication

Communication Call Center Wait Times Contact Center Software

Omni Channel vs Multi Channel: What’s the Difference and Who Does it Best?

Bold360

JULY 13, 2017

But looking at the company’s reputation, it is known for impressing their consumers and creating a user-friendly journey across touchpoints for their customers. Starbucks offer a valuable rewards program, accessible by a card for your wallet or an app on your mobile phone. This is practically the definition of omnichannel.

Omni-Channel

Omni-Channel Multi-Channel Advertising Social Media

Customer Experience Update

How Hong Kong’s top brands lead with relationships

4 customer-based strategies health care can learn from retail

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Trending Sources

QSR: How Restaurant Brands Can Compete With Third-Party Delivery

Webinars

7 Proven Customer Retention Strategies Every Retailer Should Know

10 Outstanding Customer Experience Examples Under Diverse Sectors

How To Initiate a Direct-To-Consumer Selling Strategy

Inspiring Retail Customer Experience Examples That Wow Customers

Strengthening Brand Experience in the Grocery Industry

How to Create the Best Customer Service Experience

How CX Is Impacting Consumer Preferences For Emerging Fast-Casual Brands

How to Build Brand Loyalty by Improving the Customer Experience

POV: Where Is The New Growth For Restaurants? Your 6-Step Strategy

Strengthening Brand Experience in the Grocery Industry

Using a Database to Gain Customer Marketing Insights for Restaurant Chains

Where is the new growth for restaurants?

10 Key Insights from 15 years of Customer Journey Mapping

Mastering Call Queuing: The Ultimate Guide to Efficient Customer Communications

Omni Channel vs Multi Channel: What’s the Difference and Who Does it Best?

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