InMoment XI

JUNE 21, 2022

After 14 customer experience speakers, 250 delegates, two hands-on workshops, and hours of networking on the Sydney Harbour cruise, the 2022 Sydney XI Forum is done and dusted. In doing so, the entire culture of the business is focused on the customer.

Customer Experience 260

Customer Experience Feedback Advertising Survey 260

Heart of the Customer

NOVEMBER 14, 2018

This confusion is fueled by vendors who offer “journey mapping workshops.” ” This is a half- or full-day workshop where you […]. The post Too many see journey mapping as an employee workshop. appeared first on Heart of the Customer.

Customer Journeys 99

Customer Journeys Employee Engagement Customer Voice Customer Centricity 99

inQuba

OCTOBER 17, 2018

For Rob Lewis, vice president of Beaurepaires, a network of 230 Australian tyre retail outlets owned by Goodyear, the idea of customer centricity was something the company desired, but didn’t really know how to go about implementing. The post Beaurepaires and inQuba: Embracing Customer Centricity appeared first on inQuba.

Customer Centricity 45

Customer Centricity Net Promoter Score Retail NPS 45

SurveySparrow

SEPTEMBER 29, 2023

Well, the secret lies in their commitment to improve and enhance customer experience. And one powerful tool that can help achieve this is a customer experience workshop. But what exactly is a customer experience workshop, and why is it so important? What is a Customer Experience Workshop?

Customer Experience 52

Customer Experience Exercises Customer Journeys Roadmap 52

SurveySparrow

NOVEMBER 28, 2023

A mix of opinions ensures a well-rounded understanding of customer needs. Customer Voice is King: Listen directly to your customers. An informed team is an empowered team working towards common customer-centric goals. Let customer needs guide the journey to your product’s future.

Customer Satisfaction 52

Customer Satisfaction Analysis Roadmap Customer Expectations 52

Heart of the Customer

APRIL 29, 2019

Some think that journey mapping is just a workshop where you take all the people who created your broken, siloed experience, give them Post-It Notes, and Bam! The post How Journey Mapping Differs from Traditional Market Research appeared first on Heart of the Customer. You have a journey map.

Customer Journeys 92

Customer Journeys Marketing Customer Experience Customer Voice 92

CX Journey

SEPTEMBER 8, 2016

Think about your interactions with companies like Southwest Airlines, Zappos, or Ritz-Carlton; these companies have created intentional cultures of employee experience, happiness, and engagement first because they know that if their employees are miserable, their customers will be, too. I'm glad they stayed as long as they did.

Customer Experience 80

Customer Experience Customer Journeys Employee Experience Culture 80