InMoment XI
AUGUST 3, 2023
The Benefits of Unstructured Data Analytics: From deeper customer insights and improved customer experiences to data-driven decision-making, unstructured data analytics paves the way for a transformative journey towards customer-centricity and long-term business success.
Vonage
MARCH 26, 2018
The estimated price tag of losing customers due to poor service has reached $1.6 according to Accenture’s Digital Disconnect in Customer Engagement report. Businesses can use this data to hone in on more customer-centric metrics, such as “did you really solve the customer's problem” and “how did the experience make them feel?”
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Kustomer
SEPTEMBER 5, 2018
Read Our White Paper on the DTC Experience HERE. As digital advancements make it even easier to cut out middlemen and deliver totally new kinds of experiences, customers have come to demand DTC brands provide them with the same kind of convenient, personalized and memorable experiences they get from traditional stores.
CSM Magazine
JUNE 7, 2023
Trust forms the foundation of strong customer relationships, which can lead to loyalty, repeat business, and positive word-of-mouth recommendations. However, convincing your customers to trust you might not be as easy as you imagine, as you will require a combination of consistency, transparency, and a customer-centric approach.
Centercode
JUNE 18, 2019
While not every good idea your customers suggest is something you can focus on, their input highlights where your priorities should lie. It keeps customers at the center of your organization. Customer-centricity means placing customers at the center of everything you do. Bringing Customers Into Product Development.
ClearAction
FEBRUARY 7, 2016
Customer Experience Strategy : Exploring Success Factors. Customer-Focused Marketing. Building a Customer-Centric Culture. The Impact of Customer Experience Interaction. Employee Engagement in Superior Customer Experience Build a Sustainable Strategy for Customer Experience Management.
Beyond Philosophy
DECEMBER 5, 2017
In part because of today’s greater emphasis on the emotional components of customer experience and customer value delivery, and how this must be an enterprise cultural priority, employees have become center stage in optimizing customer behavior. We’ve seen employee surveys where there are no customer-related value elements.
Expert insights. Personalized for you.
488 
Let's personalize your content