Customer Base Poor Customer Service Social Media Study 
Magellan Solutions
NOVEMBER 15, 2023
If you’re a start-up, having dedicated customer support may pose challenges with hiring and training costs. However, as a business owner, are you willing to give up this crucial aspect, especially since studies show that around 54% of your customers may stop doing business due to poor customer service?
Joe Rawlinson
JULY 25, 2018
If you find yourself and the rest of your team struggling on a daily basis to return emails, phone calls, social media interactions, or chats on your website with customers in a timely manner, then you may want to consider dedicated customer support. In addition, 97.6%
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SurveySensum
JUNE 29, 2023
A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?
CSM Magazine
JUNE 22, 2023
The Importance of Datasets in Customer Service Strategies Improving Customer Experience According to a survey by NewVoiceMedia, 44% of US customers switch to a competitor following a poor customer service experience. This will help ensure that the acquired data is reliable, relevant, and current.
Kayako
AUGUST 25, 2016
When we want to capitalize on making the customer experience truly delightful and give ourselves the best chance of creating brand advocates for our business, we need to understand the link between how past experiences influence future decision-making. How to identify hidden brand advocates in your customer base.
Wootric CX Blog
JUNE 19, 2019
According to Gartner , 89% of businesses compete mostly on the basis of customer experience. Another study indicates that 66 percent of consumers are willing to spend more money on top-notch customer service. The study also found that 55 percent of consumers abandoned a company after experiencing bad customer service.
Eptica
SEPTEMBER 9, 2016
It found that businesses in the US are losing $62 billion every year, due to people switching following poor customer service. Just under half of customers (49%) said they switched after a bad experience, and over two thirds (67%) of this group changed suppliers multiple times.
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