SurveySensum

APRIL 28, 2023

And to ensure that you are effectively measuring and improving customer loyalty, NPS is the right metric for it! Many businesses use NPS as a tool to measure and improve customer loyalty. But how effective is NPS in customer service? Does your customer service team NEED to implement NPS surveys?

NPS 52

NPS Loyalty Measurement Customer Service 52

Beyond Philosophy

FEBRUARY 10, 2020

Before we can answer these questions, let’s take a closer look at the three types of growth that exist in the marketplace: Traditional Growth: This type of growth is what many people picture when you say the word, and it includes customer retention and customer development activities.

Meeting 172

Meeting Hospitality Return on Investment Telecommunications 172

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. So, how can you build strong customer relationships?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

Pretium Solutions

FEBRUARY 28, 2012

Although individual companies within these industries are scratching and clawing for every one of those customers they can get their hands on, at the same time, most customers feel next to zero customer loyalty to any one company in the industry. appeared first on Pretium Solutions.

Net Promoter Score 40

Net Promoter Score NPS Effort Score Wireless 40

Pretium Solutions

FEBRUARY 28, 2012

Although individual companies within these industries are scratching and clawing for every one of those customers they can get their hands on, at the same time, most customers feel next to zero customer loyalty to any one company in the industry. appeared first on Pretium Solutions.

Net Promoter Score 40

Net Promoter Score NPS Effort Score Wireless 40

Pretium Solutions

FEBRUARY 28, 2012

Although individual companies within these industries are scratching and clawing for every one of those customers they can get their hands on, at the same time, most customers feel next to zero customer loyalty to any one company in the industry. appeared first on Pretium Solutions.

Net Promoter Score 40

Net Promoter Score NPS Effort Score Wireless 40

Pointillist

MARCH 20, 2020

Let’s dive into the first category of these customer journey analytics examples. The CX team needs to understand why the current service repair micro-journey results in a decrease in NPS. When a customer calls the care center and schedules a repair visit, their baseline NPS is 14.7. For these “No Shows,” NPS drops to 14.

Customer Journeys 70

Customer Journeys Analytics Examples Self Service 70