SurveySensum

JULY 17, 2023

Make Shopping Easy & Fun In today’s competitive retail landscape, providing customers with an enjoyable and hassle-free shopping experience is crucial to winning their loyalty. Decathlon, a renowned sporting goods retailer, excels in this area. Make Every Interaction Epic! The same goes for the brand’s online store.

Retail 52

Retail Strategy Customer Experience Sports 52

CustomerSuccessBox

JUNE 13, 2022

To ensure client loyalty, businesses must obtain a better understanding of their customers. It becomes easier to target clients for tech touchpoints and customized marketing communications after segmentation. You can tailor your marketing materials to their preferences, such as any common sports that a group of clients enjoys.

Customer Success 52

Customer Success Net Promoter Score Customer Centricity ROI 52

Pretium Solutions

NOVEMBER 22, 2011

We are not Formula One racing experts, nor are we really even fans of the sport, but we are aware of the long-standing debate in the racing community among experts and fans about whether it’s the car or the driver that makes the difference between finishing first and anywhere else in the field. But what about the customer touchpoint?

Net Promoter Score 40

Net Promoter Score Loyalty Brands Effort Score 40

Pretium Solutions

NOVEMBER 22, 2011

We are not Formula One racing experts, nor are we really even fans of the sport, but we are aware of the long-standing debate in the racing community among experts and fans about whether it’s the car or the driver that makes the difference between finishing first and anywhere else in the field. But what about the customer touchpoint?

Net Promoter Score 40

Net Promoter Score Loyalty Brands Effort Score 40

Pretium Solutions

NOVEMBER 22, 2011

We are not Formula One racing experts, nor are we really even fans of the sport, but we are aware of the long-standing debate in the racing community among experts and fans about whether it’s the car or the driver that makes the difference between finishing first and anywhere else in the field. But what about the customer touchpoint?

Net Promoter Score 40

Net Promoter Score Loyalty Brands Effort Score 40

ChurnZero

APRIL 10, 2020

Originating from sports terminology, a “handoff”’ means to directly hand to a nearby player. These stakeholders might include your main point of contact’s superior, a Sales Operations or CRM Administrator, or a member of their Product/Development team. 7 Loyalty Program Types: Which Is Right For You? – That’s a fumble.

Customer Success 61

Customer Success Customer Journeys How To Loyalty Programs 61

Lumoa

OCTOBER 31, 2018

Bell, Customer Loyalty Keynote Speaker, Trainer, Author. Let’s think in customer touchpoints instead. Peter Lavers, Customer Experience and CRM Expert @ PeterLavers | blog "Customer Experience is here to stay! Companies do marketing, sales and CRM – the customer does the experience! How to overcome those challenges?

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers). A little more context.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

BirdEye

MARCH 4, 2024

When you guide recipients through a storyline specific to their interests over several touchpoints, they pay more attention and interact more than they would with traditional email blasts. Building a solid foundation will improve customer loyalty in the long run. Drive more revenue. Want to see the impact of Birdeye on your business?

Marketing 109

Marketing How To Multi-Channel Tips 109

SmartKarrot

OCTOBER 13, 2020

This results in creating a stronger bond with the customers entailing customer loyalty and long-term relationships which is essential for any successful company in a competitive environment. After segmentation, it becomes easier for you to target customers for tech-touchpoints and personalized marketing communications. Final Thoughts.

Customer Success 10

Customer Success Customer Centricity Competitive Advantage Analysis 10

Currency Alliance

NOVEMBER 14, 2019

The overarching loyalty trend of 2020 will continue to be brands getting to grips with digital transformation. If that sounds like loyalty is late to the party, that’s not necessarily a bad thing. 2020, however, seems likely to be the year in which stars align for a more profitable, productive and open future for loyalty.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

Currency Alliance

MARCH 21, 2019

Loyalty systems were some of the first marketing technology, dating back 35 years. Making the same progress in loyalty has been much more difficult. The typical incumbent loyalty technology platform comprises five core modules: CRM/Analytics Platform. Loyalty Rules Engine. Campaign Management. Points Bank.

Loyalty 58

Loyalty Banking Loyalty Programs CRM 58

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. By following these steps, you can rebuild the trust and loyalty of high-spending customers.

Retail 52

Retail Feedback How To Self Service 52